HT202033: Get started with iPhone, iPad, and iPod touch

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MaryBeth141
Level 1 (0 points)

Q: My iPad Air is disabled.  What can I do?

My iPad Air is disabled.  What should I do?  I have only had it for about a week and could not set it up before it locked up.  The problem is that it keeps telling me to change my password.

iPad Air 2 Wi-Fi

Posted on Nov 16, 2015 9:18 AM

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MaryBeth141

Q: My iPad Air is disabled.  What can I do?

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  • by Briansyddall,

    Briansyddall Briansyddall Nov 16, 2015 11:52 AM in response to MaryBeth141
    Level 6 (8,640 points)
    Apple Watch
    Nov 16, 2015 11:52 AM in response to MaryBeth141

    H

    Try a Reboot press & hold power button & menu button hold both down until

    You see apple logo this can take 30seconds .

    If this doesn't help restore iPad back to factory settings over WiFi

    Cheers

    Brian

  • by appletinker,

    appletinker appletinker Nov 16, 2015 1:44 PM in response to MaryBeth141
    Level 1 (0 points)
    Nov 16, 2015 1:44 PM in response to MaryBeth141

    If your iPad is saying disabled you will need to have your apple ID password in order to log in. You can go to applied.apple.com and click on reset password if you need to reset the password to your account. You may need the answers to your security questions or access to your email in order to receive the password reset email. I hope this helps!

     

    Cheers

  • by lllaass,

    lllaass lllaass Nov 16, 2015 2:06 PM in response to MaryBeth141
    Level 10 (188,863 points)
    Desktops
    Nov 16, 2015 2:06 PM in response to MaryBeth141

    Just what are you doing when it asks you to reset yur password?

    What is the exact wording of the message?