i am trying to update my computer but am told i have (-1) error and have to restore. i do not want to loose my data

need way to save info off phone other than recovery i am getting a can't update message but have to recover

iPhone 5s, iOS 7.0.4

Posted on Nov 16, 2015 2:11 PM

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2 replies

Nov 16, 2015 2:17 PM in response to txwaym1

Error -1 is usually a hardware error. You can check out this support document for other troubleshooting steps. Get help with iOS update and restore errors - Apple Support


If you have not done a backup of the device, and it is failing an update and is Recovery Mode, then the data is already lost. You would have to use the last backup that you have of the device. If you have not backed up in a while, now is not the time to backup. You should have done that before this problem occurred.

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i am trying to update my computer but am told i have (-1) error and have to restore. i do not want to loose my data

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