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ally880m

Q: Please help me identify what is wrong with my iPhone 5c?

About 4 months ago my screen shattered, but my phone had been working fine afterwards until now.  It randomly stopped working; it won't turn on, it won't charge normally; with some chargers it won't work at all and with other it will start vibrating on and off, it also won't connect to the computer.  I was planning on backing up my photos right after this happened.  Can anybody identify what is wrong with my phone?  How to fix it? And also how to save my photos I had just got back from a big vacation and didn't back them up... is there any way at all to save them? Please? Thank you in advance.

Posted on Nov 16, 2015 4:51 PM

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Q: Please help me identify what is wrong with my iPhone 5c?

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  • by morrispe,

    morrispe morrispe Nov 16, 2015 5:28 PM in response to ally880m
    Level 4 (1,227 points)
    Apple Music
    Nov 16, 2015 5:28 PM in response to ally880m

    You should go into Settings - iCloud, select Backup and turn the slider to on for "iCloud Backup". Put it on a charger and choose backup up now.

     

    Once you have secured a backup then take the phone to an Apple Store for a repair estimate. Your phone obviously has hardware issues that we can't solve in a user forum.