iPad Mini not connecting to Internet but is on Wi-Fi

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iPad Mini not connecting to Internet but is on Wi-Fi

I have an iPad Mini on iOS 9.1 that will now not connect to the Internet using either Safari or other internet-based apps like App Store. It was working several days ago but recently stopped working for some reason. It will connect to my router and get an IP address (192.xxx.xxx.xxx) so it's connecting to the router OK. All the other network details (router, DNS, etc) are exactly the same as my iPhone (which is working fine) along with about 5 other iDevices in the house which are working fine as well.

I've reset the network settings

I've erased the iPad and started again

I've re-installed iOs from scratch

I've connected to both the 2.4 and 5.8GHz networks in the house

I've renewed the lease

but it still will not connect to the Internet, however, if I create a personal hotspot on my iPhone and connect the iPad to this, voila! it works. How can this be?

What could possibly be the problem causing the iPad not to connect to any internet-based resource via Wi-Fi?

Posted on Nov 17, 2015 2:56 AM

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Answer 1

Brett L

Community Specialist

Nov 18, 2015 9:30 AM in response to Bakery Hill

Hello Bakery Hill,

Thank you for using Apple Support Communities.

I see that your iPad mini is having difficulties with accessing the internet via Wi-Fi. We have the following article that provides information for troubleshooting a Wi-Fi network.

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

Best regards

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Answer 2

Bakery Hill Author

Level 1

0 points

Nov 23, 2015 3:19 AM in response to Brett L

Hi Brett

Unfortunately this article doesn't help at all as it addresses problems connecting to the router - this isn't the issue as the iPad connects and gets an IP address (as well as router and DNS address) but won't then go to the Internet for any app that uses the Internet.

Jason

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Answer 3

jeffd55

Community Specialist

Nov 26, 2015 2:00 PM in response to Bakery Hill

Hi Jason,

If you are getting a connection to the router, but still unable to access the internet, you might be better served by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

Cheers

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Answer 4

Nov 26, 2015 2:49 PM in response to Bakery Hill

Hi

Try another Internet connection like a friends wifi if its connects its your

Router if it doesn't make an appointment at apple store .

Cheers

Brian

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