alikotb

Q: MAGIC MUSE 2 not working

I have bought this magic mouse 2 for Apple store in Ross Park mall in Pittsburgh and when I tried to use it is not working!!!!!!!!!!!!!

This is the serial number of the mouse model: A1657

Part number: MLA02LL/A

Posted on Nov 17, 2015 5:08 AM

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Q: MAGIC MUSE 2 not working

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  • by seventy one,

    seventy one seventy one Nov 17, 2015 5:13 AM in response to alikotb
    Level 6 (15,302 points)
    Peripherals
    Nov 17, 2015 5:13 AM in response to alikotb

    The serial number of the mouse is not relevant.   What OS X are you trying to use it with.   If you have less than the El Capitan version 10.11.1, it will not work.   Neither will the Beta version.   Take it back and get a refund ... or upgrade to the required OS.