Q: my iCloud 4 gb data is hidden
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Nov 19, 2015 11:11 AMby mario49,HelpfulHi riazaedhi,
Thank you for using Apple Support Communities. Based on what you stated, it seems like you are out of storage space on iCloud. I would recommend you read this article, it may be able to help troubleshoot the issue.
Manage your iCloud storage - Apple Support
Cheers
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Nov 19, 2015 11:20 AMby riazaedhi,thanks for reply
i have only 1 gb data of my iPhone 6 on my i cloud i already manage this all the way
but 4 gb hidden data is show without any name i think this is un complete back data i have no solution for this and my icloud data is almost full
if any one nave any suggestion plz guide to me
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Nov 19, 2015 11:26 AMby mario49,Thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action
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Jan 5, 2016 11:58 AMby slavo787,Hello, I have the same problem, I see 3.57GB of storage used by Documents, but when I go to Manage Storage (via Mac, iPad, iPhone - all the same), I see that 1.3GB is used by backups (this matches) and documents from applications takes only few MB. This 3.57GB is most probably lost in some hidden files, that I have no way to access and delete via iCloud page or Manage Storage screen. I need somebody from Apple to go to my iCloud directory and type there 'du -sm *' to see where it is blocked - and this is something that people on helpdesk probably cannot do.
