Q: not receiving ask to buy requests from family members

I have set up family sharing and I am the organizer. 2 of my family members have "ask to buy" enabled on their devices. I am not receiving their requests to purchase items from the Apple store. Any idea why? I have signed in and out of my device hoping that would help, but no luck.

iPhone 5, iOS 6.1.4

Posted on Nov 17, 2015 11:43 AM

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by gail from maine,

gail from maine Nov 17, 2015 11:53 AM in response to erin268
Level 7 (26,244 points)

iCloud

Nov 17, 2015 11:53 AM in response to erin268

Are you using the same Apple ID for both your iCloud sign in as the Organizer and for the iTunes Store sign in? They need to be the same.

There are a couple of possible steps in this support article that may need to be completed:

Get help using Ask to Buy in the iTunes Store - Apple Support

Cheers,

GB
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