HT201232: Contact Apple for support and service
Learn about Contact Apple for support and serviceQ: please i need help wit my iphone. i bought a new iphone 5s but when activating it, i found out someone already used the iphone and ... please i need help wit my iphone. i bought a new iphone 5s but when activating it, i found out someone already used the iphone and has been registered on icloud more
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Helpful answers
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Nov 18, 2015 2:06 AM in response to sammiescakeby D.Cohen,You need to contact the seller and ask him to remove this iPhone from his list of devices. Otherwise, your iPhone will be a useless brick.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support
Alternatively, you can ask a refund.
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Nov 18, 2015 2:08 AM in response to sammiescakeby Briansyddall,Hi
This iphone is locked to a unknown apple ID GET YOUR MONEY BACK .
You cannot bypass the activation lock if its unknown .
If you didn't get the box it maybe lost / stolen .
Cheers
Brian