Sunny Sally
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Q: Updated OS X El Capitan 10.11.1 now magic mouse won't track.

Updated to OS X El Capitan 10.11.1 and now magic mouse won't tract.  The mouse will scroll, click but won't track.  Older bluetooth mouse works ok.  Have changed batteries, deleted out of bluetooth and paired again, but nothing seems to work.  Can anyone help?

iMac, OS X El Capitan (10.11.1)

Posted on Nov 17, 2015 10:53 PM

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Sunny Sally

Q: Updated OS X El Capitan 10.11.1 now magic mouse won't track.

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  • by pedro d,

    pedro d pedro d Nov 19, 2015 8:27 AM in response to Sunny Sally
    Community Specialists
    Nov 19, 2015 8:27 AM in response to Sunny Sally

    Hello there, Sunny Sally.

     

    It sounds like you are finding that your Magic Mouse is not tracking as expected after you updated to the latest version of OS X El Capitan. The following Knowledge Base article offers up some great recommendations for troubleshooting:

     

    If your Apple wireless mouse, keyboard, or trackpad aren‘t working as expected

     

    Your mouse or trackpad doesn't track as expected

    Apple Wireless Mouse, Magic Mouse, and Magic Mouse 2 can be used on most smooth surfaces; however, if tracking issues occur, try these options:

    • Choose System Preferences from the Apple menu, then choose Mouse. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
    • Try using a different surface to see if the tracking improves.
    • Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
    • If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.

    Learn more about what to do if your trackpad isn't tracking correctly.

     

    Thanks for reaching out to Apple Support Communities.

     

    Kind Regards.