I cant update my mac to a new version beyond 10.7.5 and my appstore doesnt start up while I can still use the internet

Question

I cant update my mac to a new version beyond 10.7.5 and my appstore doesnt start up while I can still use the internet. The mac is slow in processing I think I have a virus inside.

OGELTHORPE · Answer

A late 2011 MBP can run El Capitan.  You should be able to access the APP store.  Check your Internet connection or try a different location.It is very unlikely that you have a virus.  What symptoms are leading you to that conclusion?Download and post an Etrecheck report:http://www.etresoft.com/etrecheckCiao.

YunuMG · Answer

EtreCheck version: 2.6.3 (223)Report generated 11/18/15 2:44 PMRuntime 5:30Download EtreCheck from http://etresoft.com/etrecheckClick the [Click for support] links for help with non-Apple products.Click the [Click for details] links for more information about that line.Click the [Click to remove] links for help removing adware.Ignore known Apple failures: DisabledHardware Information: (What does this mean?)    MacBook Pro Intel Core i5, Intel Core i7, 13" (Early 2011)     [Click for Technical Specifications]    [Click for User Guide]    MacBook Pro - model: MacBookPro8,1    1 2.4 GHz Intel Core i5 CPU: 2-core    4 GB RAM             BANK 0/DIMM0            2 GB DDR3 1333 MHz ok        BANK 1/DIMM0            2 GB DDR3 1333 MHz ok    Bluetooth: Old - Handoff/Airdrop2 not supported    Wireless:  en1: 802.11 a/b/g/n    Battery: Health &#x3D; Normal - Cycle count &#x3D; 678 - SN &#x3D; 9G21205K3D3NCVideo Information: (What does this mean?)    Intel HD Graphics 3000 - VRAM: 384 MB        Color LCD 1280 x 800System Software: (What does this mean?)    OS X Lion 10.7.5 (11G63) - Time since boot: about 3 hoursDisk Information: (What does this mean?)    TOSHIBA MK5065GSXF disk0 : (500.11 GB) (Rotational)        disk0s1 (disk0s1) &lt;not mounted&gt; : 210 MB         Macintosh HD (disk0s2) / : 499.25 GB (103.05 GB free)        Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB     MATSHITADVD-R   UJ-8A8   ()USB Information: (What does this mean?)    Apple Inc. FaceTime HD Camera (Built-in)     Apple Inc. Apple Internal Keyboard / Trackpad     Apple Inc. BRCM2070 Hub         Apple Inc. Bluetooth USB Host Controller     Apple Computer, Inc. IR Receiver Thunderbolt Information: (What does this mean?)    Apple, Inc. MacBook ProAdware: (What does this mean?)    Downlite, VSearch, Conduit, Trovi, MyBrand, Search Protect Adware! [Click to remove]Kernel Extensions: (What does this mean?)        /Library/Application Support/Hotspot Shield    [not loaded]    com.anchorfree.tun (1.1.1 - SDK 10.8) [Click for support]        /System/Library/Extensions    [not loaded]    com.ZTE.driver.ZTEUSBCDCACMData (1.3.24) [Click for support]    [not loaded]    com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.24) [Click for support]    [not loaded]    com.quark.driver.Tether (1.1.0d3 - SDK 10.4) [Click for support]    [loaded]    com.quark.driver.Tether64 (1.1.0d3 - SDK 10.6) [Click for support]    [loaded]    com.rim.driver.BlackBerryUSBDriverInt (0.0.74) [Click for support]    [not loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) [Click for support]Startup Items: (What does this mean?)    HW_CreateNetwork: Path: /Library/StartupItems/HW_CreateNetwork    HWNetMgr: Path: /Library/StartupItems/HWNetMgr    HWPortDetect: Path: /Library/StartupItems/HWPortDetect    HWPortDetect_driver: Path: /Library/StartupItems/HWPortDetect_driver    StartOuc: Path: /Library/StartupItems/StartOuc    Startup items are obsolete in OS X YosemiteSystem Launch Agents: (What does this mean?)    [loaded]    com.apple.AirPortBaseStationAgent.plist - Invalid signature!    [loaded]    com.apple.SafariNotificationAgent.plist - /usr/libexec/SafariNotificationAgent: Executable not found!    [failed]    com.apple.mrt.uiagent.plist    [loaded]    com.apple.pcastuploader.plist - No signature!    [loaded]    com.apple.xgridd.keepalive.plist - No signature!    [loaded]    org.x.startx.plist - No signature!System Launch Daemons: (What does this mean?)    [loaded]    com.apple.FileSyncAgent.sshd.plist - No signature!    [loaded]    com.apple.NotificationServer.plist - No signature!    [loaded]    com.apple.collabd.podcast-cache-updater.plist - No signature!    [loaded]    com.apple.configureLocalKDC.plist - No signature!    [loaded]    com.apple.efax.plist - No signature!    [loaded]    com.apple.emlog.plist - No signature!    [loaded]    com.apple.locate.plist - No signature!    [loaded]    com.apple.pcastlibraryd.plist - No signature!    [loaded]    com.apple.pcastuploader.plist - No signature!    [loaded]    com.apple.periodic-daily.plist - No signature!    [loaded]    com.apple.periodic-monthly.plist - No signature!    [loaded]    com.apple.periodic-weekly.plist - No signature!    [failed]    com.apple.xprotectupdater.plist [Click for details]    [loaded]    org.amavis.amavisd.plist - No signature!    [loaded]    org.amavis.amavisd_cleanup.plist - Invalid signature!    [loaded]    org.cups.cupsd.plist - Invalid signature!    [loaded]    org.ntp.ntpd.plist - No signature!    [loaded]    ssh.plist - No signature!Launch Agents: (What does this mean?)    [running]    HWPortCfg.plist [Click for support]    [failed]    cn.com.zte.usbswapper.plist [Click for support]    [running]    com.8b8b5c9fa2fad940.agent.plist [Click for support]    [running]    com.hp.productresearch.plist [Click for support]    [running]    com.rim.BBAlbumArtCacher.plist [Click for support]    [running]    com.rim.BBLaunchAgent.plist [Click for support]    [failed]    com.teamviewer.teamviewer.plist [Click for support] [Click for details]    [failed]    com.teamviewer.teamviewer_desktop.plist [Click for support] [Click for details]    [running]    com.trusteer.rapport.rapportd.plist [Click for support]    [loaded]    org.macosforge.xquartz.startx.plist [Click for support]Launch Daemons: (What does this mean?)    [running]    cn.com.zte.PPPMonitor.plist [Click for support]    [loaded]    com.8b8b5c9fa2fad940.daemon.plist [Click for support]    [running]    com.8b8b5c9fa2fad940.helper.plist [Click for support]    [failed]    com.adobe.fpsaud.plist [Click for support] [Click for details]    [loaded]    com.anchorfree.ajaxserver.plist [Click for support]    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]    [running]    com.rim.BBDaemon.plist [Click for support]    [failed]    com.teamviewer.teamviewer_service.plist [Click for support] [Click for details]    [running]    com.trusteer.rooks.rooksd.plist [Click for support]    [running]    com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist [Click for support]    [loaded]    org.macosforge.xquartz.privileged_startx.plist [Click for support]User Launch Agents: (What does this mean?)    [loaded]    Internet Everywhere [Click for support]    [running]    com.facebook.videochat.[redacted].plist [Click for support]    [loaded]    com.google.keystone.agent.plist [Click for support]    [loaded]    com.pia.pia_manager.plist [Click for support]    [failed]    com.zeobit.MacKeeper.Helper.plist [Click for support] [Click for details]User Login Items: (What does this mean?)    Dropbox    Application  (/Applications/Dropbox.app)    NETGEARGenie    Application  (/Applications/NETGEARGenie.app)    ConnectService    Application  (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)Other Apps: (What does this mean?)    [running]    [0x0-0x1d01d].org.mozilla.firefox    [running]    [0x0-0x26026].com.pia.privateinternetaccess.launcher    [running]    [0x0-0x46046].com.etresoft.EtreCheck    [running]    [0x0-0xb00b].com.arcsoft.Daemon    [running]    [0x0-0xf00f].com.getdropbox.dropbox    [running]    com.hp.devicemonitorInternet Plug-ins: (What does this mean?)    FlashPlayer-10.6: Version: 19.0.0.185 - SDK 10.6 [Click for support]    QuickTime Plugin: Version: 7.7.1    Flash Player: Version: 19.0.0.185 - SDK 10.6 Cannot contact Adobe    SharePointBrowserPlugin: Version: 14.0.0 [Click for support]    Unity Web Player: Version: UnityPlayer version 5.2.0f3 - SDK 10.6 [Click for support]    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]    JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check versionSafari Extensions: (What does this mean?)    iTube Studio3rd Party Preference Panes: (What does this mean?)    Flash Player  [Click for support]    Perian  [Click for support]    Rapport  [Click for support]Time Machine: (What does this mean?)    Time Machine not configured!Top Processes by CPU: (What does this mean?)         3%    WindowServer         1%    ConnectService         1%    firefox         1%    fontd         0%    ruby(2)Top Processes by Memory: (What does this mean?)    1.07 GB    firefox    57 MB    mds    45 MB    WindowServer    41 MB    mdworker(2)    41 MB    ruby(2)Virtual Memory Information: (What does this mean?)    666 MB    Free RAM     3.35 GB    Used RAM     1.95 GB    Swap Used Diagnostics Information: (What does this mean?)    Nov 18, 2015, 11:42:32 AM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-18-114232_[redacted].crash    Nov 18, 2015, 11:42:32 AM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-18-114232_[redacted].cra sh    Nov 18, 2015, 11:03:39 AM    /Library/Logs/DiagnosticReports/NETGEARGenie_2015-11-18-110339_[redacted].hang    Nov 18, 2015, 11:00:03 AM    Self test - passed    Nov 18, 2015, 10:24:03 AM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-18-102403_[redacted].crash    Nov 18, 2015, 10:24:03 AM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-18-102403_[redacted].cra sh    Nov 17, 2015, 08:01:47 PM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-17-200147_[redacted].crash    Nov 17, 2015, 08:01:47 PM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-17-200147_[redacted].cra sh    Nov 17, 2015, 08:00:20 PM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-17-200020_[redacted].crash    Nov 17, 2015, 08:00:20 PM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-17-200020_[redacted].cra sh    Nov 17, 2015, 08:00:18 PM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-17-200018_[redacted].crash    Nov 17, 2015, 08:00:18 PM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-17-200018_[redacted].cra sh    Nov 17, 2015, 03:34:21 PM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-17-153421_[redacted].crash    Nov 17, 2015, 03:34:21 PM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-17-153421_[redacted].cra sh    Nov 17, 2015, 02:26:43 PM    ~/Library/Logs/DiagnosticReports/pia_tray_2015-11-17-142643_[redacted].crash    Nov 17, 2015, 12:56:59 PM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-17-125659_[redacted].cra sh    Nov 17, 2015, 12:56:59 PM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-17-125659_[redacted].crash    Nov 17, 2015, 12:56:55 PM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-17-125655_[redacted].crash    Nov 17, 2015, 12:56:55 PM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-17-125655_[redacted].cra sh    Nov 16, 2015, 09:37:28 PM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-16-213728_[redacted].crash    Nov 16, 2015, 09:37:28 PM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-16-213728_[redacted].cra sh    Nov 16, 2015, 08:02:13 PM    ~/Library/Logs/DiagnosticReports/pia_tray_2015-11-16-200213_[redacted].crash    Nov 16, 2015, 08:01:58 PM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-16-200158_[redacted].crash    Nov 16, 2015, 08:01:58 PM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-16-200158_[redacted].cra sh    Nov 16, 2015, 08:01:54 PM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-16-200154_[redacted].cra sh    Nov 16, 2015, 08:01:54 PM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-16-200154_[redacted].crash    Nov 16, 2015, 08:01:45 PM    /Library/Logs/CrashReporter/socketfilterfw_2015-11-16-200145_[redacted].crash    Nov 16, 2015, 08:01:45 PM    /Library/Logs/DiagnosticReports/socketfilterfw_2015-11-16-200145_[redacted].cra sh    Nov 16, 2015, 10:22:26 AM    /Library/Logs/DiagnosticReports/NETGEARGenie_2015-11-16-102226_[redacted].hang    Nov 16, 2015, 10:17:55 AM    ~/Library/Logs/DiagnosticReports/pia_tray_2015-11-16-101755_[redacted].crash    Nov 16, 2015, 09:59:34 AM    ~/Library/Logs/DiagnosticReports/updatechecker_2015-11-16-095934_[redacted].cra sh    Nov 14, 2015, 03:01:23 AM    /Library/Logs/DiagnosticReports/Kernel_2015-11-14-030123_[redacted].panic [Click for details]