can't download apps

Question

Level 1

9 points

can't download apps

The app store showed 5 apps to download. No matter how many times I tried and waited they wouldn't download. Eventually I got Evernote to download and re-started the app but when I go to launch pad the icon shows it still as installing (nevertheless its working...)

The other apps - pages, number, keynote and keynote templates still wouldn't download. So I tried deleting them but the app store app doesn't "see" that they are gone and the icons on the launchpad show "waiting" despite having no name.

How can I get these apps to download?

MacBook Pro, iOS 8.1.2

Posted on Nov 18, 2015 4:50 AM

Reply

Answer 1

Linc Davis

Level 10

209,535 points

Nov 18, 2015 9:17 AM in response to zalamander1

From the Store menu, please select

Check for Unfinished Downloads...

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Answer 2

j2048b

Level 1

9 points

Nov 18, 2015 12:07 PM in response to Linc Davis

ive tried this to no avail reset my accounts and it still asks me for my log in credentials for the app store and all it does is spin, and spin and spin!! i cannot log into the store at all....

any suggestions?

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Answer 3

zalamander1 Author

Level 1

9 points

Nov 22, 2015 3:34 AM in response to Linc Davis

I tried clicking unfinished downloads several times but the software doesn't even respond to the click - nothing happens at all. Just like j2048b says, the wheel in the app store just spins and spins until it too seems to give up in futility and eventually stop trying.

What else can I do?

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Answer 4

j2048b

Level 1

9 points

Nov 22, 2015 1:14 PM in response to zalamander1

yup man still the same issue, nothing helps.... nothing has solved the issue.... i did one thing from another thread where a guy was a linux user and he had u put some stuff into terminal that basically reboots all ur accounts on ur computer but ur login, and it helped itunes, so now that works, but app store is still not allowing me to download any updates, still the circle spinning, and then i have to force quit app store.... IS THERE ANYTHING THAT WORKS??

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Answer 5

Nov 25, 2015 5:08 AM in response to zalamander1

I have the same issue. 4 apps to upgrade but AppStore spin it's loader image and then when it stopped no error messages. The apps to upgrade are Xcode, Pages, Numbers and Keynote. I have El Capitan SO and not much patience.

thanks in advance for solve this

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Answer 6

realtwang

Level 1

109 points

Nov 25, 2015 11:46 AM in response to zalamander1

I'm having the same issue. Trying to update an app, and I'm just getting the spinning gray gear in the left hand corner. When I check for updates, the store says "No updates available", but right on the front page, it shows me there is an update for Aurora HDR. When I click "Update", nothing - just the spinning gear. Activity viewer shows no data sent or received.

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Answer 7

realtwang

Level 1

109 points

Nov 25, 2015 11:56 AM in response to realtwang

***UPDATE*** I have confirmed with Apple Support that there is definitely a connection issue on their side of things (even though it's not reflected on the system status page. I was advised to wait an hour or so while they address it, then try again.

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Answer 8

zalamander1 Author

Level 1

9 points

Nov 25, 2015 12:04 PM in response to realtwang

I've been waiting for more than a week and I still can't update the apps - so their advice of a few hours is an empty promise.

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Answer 9

realtwang

Level 1

109 points

Nov 25, 2015 12:13 PM in response to zalamander1

If it's been that long, you should call them, (or get them to call you) through the support website. They won't charge you if it's App Store related.

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Answer 10

zalamander1 Author

Level 1

9 points

Nov 25, 2015 12:56 PM in response to realtwang

why can't someone at apple just post a solution? I had already called them a few weeks ago to solve a different problem - honestly - I am just too busy to mess about with these things - if my pages, numbers and keynote don't work then I guess I'll have to use office or google docs... I just can't be bothered....

Apple's motto used to be "it just works" I am increasingly finding that now a days - too many things from Cupertino just don't really work any more (iOS on my iPhone 6s is a fiasco!! Over the past month I have had to enter my iCloud password more times that all my other passwords in my entire lifetime of using IT!!).

Apple OS X and iOS are slowly turning into modern day window's. 8 years ago I switched over to Apple because I got fed up dealing with all the S*%$ from MS. Apple was a relief - I never had to worry about anything any more.

Now all I seem to do is (unsuccessfully) scour the web and these forums to try to figure out how to solve problems with my mpb, iPhone and ATV.

sorry for the rant...

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Answer 11

realtwang

Level 1

109 points

Nov 25, 2015 1:02 PM in response to zalamander1

Hard to post a solution when they aren't aware of your specific problem. I don't have many problems with my stuff, but when I do, I call them. Then they solve it. Every time. If you can't be bothered and you just expect your problems to be solved by just hoping they go away, then I'm afraid there's no solution for that.

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