MBP Overheating and Crashing on El Capitan Update

Question

Level 1

5 points

MBP Overheating and Crashing on El Capitan Update

After updating to El Capitan, my macbook pro (mid 2010) has had nothing but problems.

My computer has been overheating and crashing/rebooting a numerous amount of times since updating, under the same conditions as Yosemite.

Yesterday the computer crashed and would not reboot. It would load to 3/4 of the gray status bar and go black. I had to use internet recovery to erase and re-install El Capitan. Luckily I keep backups with time machine.

After reinstalling, the computer still overheats and crashes. The bottom left of the computer heats up all the time regardless of proper ventilation. Sitting flat on a desk will cause the computer to run extremely hot, even when I'm only surfing the web.

I've tried resetting the NVRAM but that didn't help.

This needs to be fixed.

MacBook Pro, OS X El Capitan (10.11.1)

Posted on Nov 18, 2015 6:54 AM

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Answer 1

dominic23

Level 10

83,916 points

Nov 18, 2015 9:41 AM in response to Drizziie

Reset SMC. Choose the method for “On Mac notebooks with non-removable battery”.

https://support.apple.com/en-us/HT201295

Start up in Safe Mode. http://support.apple.com/kb/PH18760

If this doesn’t help, please run EtreCheck and post the report here.

http://etresoft.com/etrecheck

Download it, open Downloads folder, click on it to open, select”Open” in the dialog to run it.

Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste it when you reply.

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Answer 2

Drizziie Author

Level 1

5 points

Nov 19, 2015 5:25 PM in response to dominic23

I tried resetting SMC and Safe Mode, but after 15-20 minutes of use, CPU and GPU temps went up to 130+ and my computer froze and shut down.

EtreCheck version: 2.6.3 (223)

Report generated 11/19/15, 8:21 PM

Runtime 1:43

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

MacBook Pro (15-inch, Mid 2010)

[Click for Technical Specifications]

[Click for User Guide]

MacBook Pro - model: MacBookPro6,2

1 2.53 GHz Intel Core i5 CPU: 2-core

8 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 909 - SN = W0018Q29EBWZA

Video Information: (What does this mean?)

Intel HD Graphics

NVIDIA GeForce GT 330M - VRAM: 256 MB

Color LCD 1440 x 900

BenQ RL2455 1920 x 1080

System Software: (What does this mean?)

OS X El Capitan 10.11.1 (15B42) - Time since boot: less than an hour

Disk Information: (What does this mean?)

Samsung SSD 850 EVO 250GB disk0 : (250.06 GB) (Solid State - TRIM: No)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Mac OSX (disk2) / : 248.83 GB (81.21 GB free)

Core Storage: disk0s2 249.20 GB Online

ST1000LM014-1EJ164 disk1 : (1 TB) (Rotational)

EFI (disk1s1) <not mounted> : 210 MB

Media (disk1s2) /Volumes/Media : 998.79 GB (516.59 GB free)

USB Information: (What does this mean?)

Apple Card Reader

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

VIA Labs, Inc. USB2.0 Hub 1 TB

VIA Labs, Inc. USB2.0 Hub

Apple Inc. iPhone

Apple Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Seagate FreeAgent GoFlex 1 TB

EFI (disk3s1) <not mounted> : 210 MB

Backups (disk3s2) /Volumes/Backups : 999.86 GB (163.91 GB free)

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight

Configuration files: (What does this mean?)

/etc/hosts - Count: 24

Gatekeeper: (What does this mean?)

Mac App Store and identified developers

Kernel Extensions: (What does this mean?)

/Library/Extensions

[not loaded] org.virtualbox.kext.VBoxDrv (4.1.2) [Click for support]

[not loaded] org.virtualbox.kext.VBoxNetAdp (4.1.2) [Click for support]

[not loaded] org.virtualbox.kext.VBoxNetFlt (4.1.2) [Click for support]

[not loaded] org.virtualbox.kext.VBoxUSB (4.1.2) [Click for support]

/System/Library/Extensions

[not loaded] com.IKMultimedia.driver.StompIO1 (1.0.0) [Click for support]

[not loaded] com.ManyCamLLC.videodevice.driver (2.0.11 - SDK 10.7) [Click for support]

[not loaded] com.ikmultimedia.driver.StealthPedal (1.0.0) [Click for support]

[not loaded] com.logmein.hamachi (1.0) [Click for support]

[not loaded] com.marvell.kext.USBGenericPrinterClass (1.0.0) [Click for support]

[not loaded] com.screenrecycler.driver.ScreenRecyclerDriver (1.4.8) [Click for support]

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.2 - SDK 10.4) [Click for support]

[not loaded] com.vara.driver.VaraAudio (1.0.2) [Click for support]

[loaded] net.telestream.driver.TelestreamAudio (1.0.5 - SDK 10.6) [Click for support]

/System/Library/Extensions/ManyCamVideoDeviceDriver.kext/Contents/PlugIns

[not loaded] com.ManyCamLLC.videodevice.userclient (2.0.11 - SDK 10.7) [Click for support]

/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.2 - SDK 10.4) [Click for support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.2 - SDK 10.5) [Click for support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.2 - SDK 10.4) [Click for support]

Startup Items: (What does this mean?)

HP IO: Path: /Library/StartupItems/HP IO

MySQLCOM: Path: /Library/StartupItems/MySQLCOM

Sudochmod: Path: /Library/StartupItems/Sudochmod

VirtualBox: Path: /Library/StartupItems/VirtualBox

Startup items are obsolete in OS X Yosemite

Launch Agents: (What does this mean?)

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.bjango.istatmenusagent.plist [Click for support]

[running] com.bjango.istatmenusnotifications.plist [Click for support]

[running] com.bjango.istatmenusstatus.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[failed] net.culater.SIMBL.Agent.plist [Click for support] [Click for details]

Launch Daemons: (What does this mean?)

[loaded] com.ManyCamLLC.videodevice.daemon.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.barebones.authd.plist [Click for support]

[running] com.bjango.istatmenusdaemon.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.rosecrux.kjams.plist [Click for support]

[loaded] com.squirrels.kextinstaller.plist [Click for support]

[loaded] net.sourceforge.MonolingualHelper.plist [Click for support]

[loaded] org.tcpdump.chmod_bpf.plist [Click for support]

User Launch Agents: (What does this mean?)

[loaded] com.valvesoftware.steamclean.plist [Click for support]

User Login Items: (What does this mean?)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Other Apps: (What does this mean?)

[running] com.apple.xpc.launchd.oneshot.0x10000003.EtreCheck

[running] jp.co.canon.cijscannerregister.14432

Internet Plug-ins: (What does this mean?)

DirectorShockwave: Version: 11.6.3r633 [Click for support]

ToontownBundleManager: Version: Unknown [Click for support]

nppanda3d: Version: Unknown [Click for support]

Default Browser: Version: 601 - SDK 10.11

Unity Web Player: Version: UnityPlayer version 4.3.5f1 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 19.0.0.245 - SDK 10.6 [Click for support]

Yahoo! Installer 3: Version: 1.0.128 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 19.0.0.245 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0 - SDK 10.8

zako: Version: zako 1.0.0.0 - SDK 10.8 [Click for support]

EPPEX Plugin: Version: 3.0.5.0 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 65 build 17 Check version

User internet Plug-ins: (What does this mean?)

BlueStacks Install Detector: Version: Unknown

Audio Plug-ins: (What does this mean?)

EcammAudioLoader: Version: 1.0.2 - SDK 10.8 [Click for support]

CallRecorder: Version: v2.5.7 - SDK 10.8 [Click for support]

3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

FUSE for OS X (OSXFUSE) [Click for support]

GoPro [Click for support]

Java [Click for support]

Tuxera NTFS [Click for support]

Time Machine: (What does this mean?)

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Mac OSX: Disk size: 248.83 GB Disk used: 167.61 GB

Destinations:

Backups [Local]

Total size: 999.86 GB

Total number of backups: 21

Oldest backup: 7/14/15, 10:28 PM

Last backup: 11/16/15, 9:40 PM

Size of backup disk: Excellent

Backup size 999.86 GB > (Disk size 248.83 GB X 3)

Top Processes by CPU: (What does this mean?)

6% WindowServer

3% iStat Menus Status

2% ps

1% launchd

1% fontd

Top Processes by Memory: (What does this mean?)

657 MB kernel_task

328 MB mdworker(7)

156 MB ocspd

115 MB UserEventAgent(2)

115 MB Dock

Virtual Memory Information: (What does this mean?)

1.76 GB Free RAM

6.24 GB Used RAM (1.51 GB Cached)

0 B Swap Used

Diagnostics Information: (What does this mean?)

Nov 19, 2015, 08:18:04 PM Self test - passed

Nov 18, 2015, 11:07:05 PM /Library/Logs/DiagnosticReports/rpcsvchost_2015-11-18-230705_[redacted].cpu_res ource.diag [Click for details]

Nov 18, 2015, 12:17:19 PM /Library/Logs/DiagnosticReports/Kernel_2015-11-18-121719_[redacted].panic [Click for details]

Nov 18, 2015, 10:16:38 AM /Library/Logs/DiagnosticReports/powder-x_2015-11-18-101638_[redacted].cpu_resou rce.diag [Click for details]

Nov 17, 2015, 10:03:07 PM /Library/Logs/DiagnosticReports/Kernel_2015-11-17-220307_[redacted].panic [Click for details]

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Answer 3

Drizziie Author

Level 1

5 points

Nov 20, 2015 6:36 AM in response to Drizziie

Update: This morning I shut off my computer completely, put it in my bag, and about an hour later when I got it out it was very hot. I'm not sure how this is even possible. Unless the computer turned itself on during the time it was in my bag.

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Answer 4

FranZam

Level 1

0 points

Nov 21, 2015 3:18 PM in response to Drizziie

I'm having the exact same problem. I upgraded to El Capitan and problems started immediately.

It started when I realized it was extremely hot in my bag, then it wouldn't shut down or boot up again, no response, just a black screen. Had to wait for a couple of hours to cool down and then it was able to boot up again but not for too long.

It's been two days since, so early to make conclusions, but installed smc Fan Control and it really helped.

My MBP is 2012, warranty expired, so i'll go ahead and open it to see if the fans are blocked or dirty. I'll update on how this develops. If you find anything that helps please share! good luck

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Answer 5

my ginger

Level 5

4,904 points

Nov 21, 2015 3:40 PM in response to Drizziie

Hi Drizziie. You might want to get the battery checked as that is just about where it is. Also your fans could be dirty. if I remember right the back comes of by 8 screws. You can then use compressed air to clean the inside and check if the battery is swollen or something.

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Answer 6

mvneves

Level 1

0 points

Nov 25, 2015 5:42 PM in response to Drizziie

I am using OS X El Capitan with the latest update pack and saw a lot of this overheating and high CPU % usage wth my Macbook Pro 13" early 2011 (16GB RAM, 250GB SSD + 500GB Fusion Drive). I use SMC FAN CONTROL and tried other techniques described in the forums. What solve my problem? I created another user, copied all my data from the old user to the new one, change permissions and ownership accordingly and everything is smooth as ever. Go figure! 🙂

Hope this helps you guys! Cheers.

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Answer 7

FranZam

Level 1

0 points

Dec 16, 2015 12:25 PM in response to Drizziie

Not sure if this will help your case Drizziie, but wanted to update on my case for everyone else experiencing similar issues.

Installing SMC Fan Control helped but did not solve the problem. I came across this article https://www.apple.com/support/macbookpro-videoissues/ , so that's when I started suspecting it was a video card issue. I ran a hardware test but did not find any trouble. Finally decided to take it to the genius bar and after 5 minutes they found out that the problem was actually the video card as I suspected. They have a turbo hardware test that's only available in their private Genius Bar network. Long story short, they replaced my motherboard for free, even though my guarantee expired 2 years ago.

What troubles me is how hidden the replacement program is. If I don't come across that article I would have end up spending a lot of money when the problem was on Apple's end [sigh].

Anyhow, now I have my computer back, so might worth a try taking it to Apple Store for a check.

Cheers.

Reply

Answer 8

SanjeRaj

Level 1

4 points

Mar 27, 2016 9:27 AM in response to Drizziie

Hey I got an MBP mid 2010

Got the same probs.... I really think, no Im sure....

THIS IS APPLE MADE?!? 😮

Because.....

(This is just my Opinion!)

They want to sort out the (good) old Mac books?

I installed back to Mavericks and the problem was gone... Fan speed is increasing smoothly...

Then again an fresh new install of El Capitan and here we go again Mac Book is Overheating and shutting off...only updates...

(before i even installed any Programm)

Im very afraid that the next heat shut down is the last one....

EL Capitan.... after 2 heat shutdowns

I used I Stat Pro so i could see that the Fan is not increasing speed till 90° C W*F??? (sensor is +-15° to real Temp just u know)

I Stat Pro even cant control the fan anymore... so I recommend to download MAC FAN CONTROLS or any other still woking fan Controller.....

But still u are not save for overheating...

Watch out for them nice Apple updates when the MBP is shutting down and updating (so any software u installed to control the fans is shut off)

I recommend to do updates only controlled in an cold environment..

I put mine close to the opened window 😉 and stack it on half Tennisballs.

Like i said just my Opinion but nothing else make sense to me....

So Apple pls don´t kill my MBP just of the cause of making more Money?

Peace & Out!

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Answer 9

my ginger

Level 5

4,904 points

Mar 27, 2016 8:07 PM in response to SanjeRaj

You should be able to set the parameters in Istat Pro to turn the fan on and off at whatever temp you want. If the fan is not working correctly do a SMC reset. https://support.apple.com/en-us/HT201295 High temps can happen from runaway processes. To check that out open the utilities folder activity monitor and check for something using up CPU or Memory.

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Answer 10

SanjeRaj

Level 1

4 points

Mar 28, 2016 9:26 AM in response to my ginger

SMC Reset was the first thing I've done...

Like i said fresh system... No Migraton nothing...

but OK i did an SMC Reset again by pushing dem buttons and putting loose the Battery..... Same Problem!!!

Think before u tell me again something that I already knew...

It is the way it is!!!

With no 3 party FAN control my MBP would be already DEAD for sure!

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Answer 11

my ginger

Level 5

4,904 points

Mar 28, 2016 10:20 AM in response to SanjeRaj

If you think that you have a problem with one or more sensors,run the hardware test in extended mode. This will be on one of the install disks that came with the computer. It will give a code if a problem.

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