winterxprince
Level 1 (9 points)
Notebooks

Q: iPhone 6 Plus, iOS 9.1: I exported a photo from WhatsApp to Notes, but the photo doesn't show up there?

I tried to share a photo from WhatsApp to my Notes, but when I use the sharing option, I get this window and then when click 'Save' and check my Notes, it isn't there.

However on my second attempt to save the same photo, I found that they'd been compiling somewhere in my iPhone, please help me I don't even know how to delete them from there or where they are now..

 

Screen Shot 2015-11-18 at 1.08.35 PM.png

Screen Shot 2015-11-18 at 1.09.02 PM.png

iPhone 6 Plus, iOS 9.1

Posted on Nov 18, 2015 8:48 AM

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winterxprince

Q: iPhone 6 Plus, iOS 9.1: I exported a photo from WhatsApp to Notes, but the photo doesn't show up there?

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  • Helpful answers

  • by sterling r,Helpful

    sterling r sterling r Nov 24, 2015 2:11 PM in response to winterxprince
    Community Specialists
    Nov 24, 2015 2:11 PM in response to winterxprince

    Hi there winterxprince,

     

    It looks like the Share function from WhatsApp to your Notes app isn't functioning properly. I'm sure we should be able to troubleshoot that issue here. First quit WhatsApp, Notes, and Settings:

     

    Force an app to close in iOS
    https://support.apple.com/en-us/HT201330

    1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
    2. Swipe left to find the app you want to close.
    3. Swipe up on the app's preview to close it.

     
    When you have done that restart the device and test the issue again:

    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/en-us/HT201559

     

    If the issue persists then I would next recommend deleting and reinstalling WhatsApp:

     

    Delete and reinstall the app

    1. Tap and hold the app until it jiggles.
    2. Tap the   on the app.
    3. Press the Home button.
    4. Go to the App Store and download the app again.
    5. Wait for the app to download, then open it from the Home screen.
    6.  

    If an app you installed unexpectedly quits, stops responding, or won’t open

    https://support.apple.com/en-us/HT201398

     

    Thank you for using Apple Support Communities.

  • by winterxprince,

    winterxprince winterxprince Nov 23, 2015 8:05 AM in response to sterling r
    Level 1 (9 points)
    Notebooks
    Nov 23, 2015 8:05 AM in response to sterling r

    sterling r, thank you so much for your help, but I discovered that the photos I was sharing to my Notes through WhatsApp were actually all being saved to my iCloud Notes folder as opposed to my Gmail Notes folder (which is where I save all of my Notes). All I had to do was open the Notes app and go to iCloud Notes and delete them from there! But I do hope someone else makes use of your answer when their apps become unresponsive, thank you!

  • by sterling r,Helpful

    sterling r sterling r Nov 24, 2015 2:11 PM in response to winterxprince
    Community Specialists
    Nov 24, 2015 2:11 PM in response to winterxprince

    I'm glad it was just the wrong calendar being saved to! I appreciate the update, take care!