Q: My iPad and iPhone will not communicate with Canon MG7520. Both are on the same network
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Nov 18, 2015 2:56 PMby bjane13,Yes, in fact, it was advertised specifically for printing from iPad and iPhone. It communicates fine with my laptop, but will not communicate with the Apple products. I have called Canon support, who said it was my network provider, who said it was an Apple issue. Not sure what to do now.
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Nov 18, 2015 3:37 PMby sberman,See "If you can't print to your AirPrint printer":
About AirPrint - Apple Support
I especially recommend you check for printer firmware updates as mentioned in the article.
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Nov 19, 2015 10:57 AMby bjane13,Thank you for your response. I have since contacted our office computer tech who believes that because we recently upgraded our network, our access point may need to be upgraded as well in order to fully use our wireless devices to their full potential. Once that is done, I will see if it makes a difference using this printer and let you guys know in case anyone else has this problem in the future.
