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Nov 20, 2015 8:51 AM in response to krcovan26by jeremy_v,Hello krcovan26,
Thanks for visiting Apple Support Communities.
It appears that your iPhone screen went black but the device is still on. I know that phone troubles when you're away from home can be difficult.
If you're not able to force the device to restart, the best thing to do is contact Apple Support or visit an Apple Store or Authorized Service provider for more help. See If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch:
Check your touchscreen
Make sure that your hands are clean and dry, then try these steps:
- If you have a case or screen protector on your device, try removing it.
- Clean the screen with a soft, slightly damp, lint-free cloth.
- Unplug your device.
- Restart your device. If you can't restart it, you can force restart your device.
If your touchscreen still doesn't respond like it should, contact Apple Support or take your device to an Apple Retail Store or Apple Authorized Service Provider.
Sincerely. - If you have a case or screen protector on your device, try removing it.
