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Nov 19, 2015 9:03 AM in response to Raflores3by Meg The Dog,See if this article helps:
Troubleshooting Professional Application Serial Numbers - Apple Support
Also, is the version you are installing a full version or an upgrade version? If an upgrade, you will be prompted for two serial numbers - first the last full version that you own, then the serial number of the upgrade version you are installing.
MtD