iPad Air need to login three times before allowed through but not every time, ideas please

Hi Rapoona,

Thank you for contributing to the Apple Support Communities.

You mention that you need to login three times on your iPad Air after updating to iOS 9.1. I'd like to find out more about the situation.

1. Are you being asked to login to the iPad itself (to unlock the lock screen) or another iTunes/iCloud service?
   
2. What message or prompt do you see when you're asked to login?
   
3. What are you doing on your iPad when you're asked to login?
   

This information can help us determine the best way to handle the situation.

Cheers.

Hi Rapoona,

Thanks for replying with more information.

If you have an iPad Air 2 and you're using Touch ID to unlock the device, first try the tips in the "Get Help" section of Use Touch ID on iPhone and iPad.

If you're using a passcode, try changing the passcode or turning it off and on again using the steps in Use a passcode with your iPhone, iPad, or iPod touch.

Also, be sure to restart your device before trying to unlock it again.

Sincerely.

Hi Rapoona,

Merry Christmas! Thanks for your reply.

If you're still not able to unlock your iPad consistently, you may want to restore the device using the steps in Use iTunes to restore your iPhone, iPad, or iPod to factory settings.

For more help, you can also contact Apple Support at https://expresslane.apple.com/GetproductgroupList.action.

All the best.