conceptual 090
Level 1 (0 points)

Q: unable to reset security questions

know my id but forgot id security not provide access to email reset, thus unable to reset

MacBook Pro (Retina, 13-inch, Late 2013), iOS 9.1

Posted on Nov 19, 2015 5:42 AM

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conceptual 090

Q: unable to reset security questions

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  • by pedro d,Helpful

    pedro d pedro d Nov 20, 2015 7:17 PM in response to conceptual 090
    Community Specialists
    Nov 20, 2015 7:17 PM in response to conceptual 090

    Hello there, conceptual 090.

     

    It sounds like you do not remember the answers to your security questions, but need to reset the password for your Apple ID. The following Knowledge Base article offers up some great information on how to do just that:

     

    If you forgot the answers to your Apple ID security questions

     

    Security questions provide an extra level of security, and they help Apple verify that you're the person requesting access to your account. Use the steps below to see if you can reset your security questions using your rescue email address. If you don't have a rescue email address on file with your Apple ID, contact Apple Support.

    Reset your security questions

    1. Go to My Apple ID.
    2. Select Manage your Apple ID and sign in.
    3. Select Password and Security.
    4. Select “Send reset security info email to [rescue email address].” If you don't see a link, contact Apple Support for help.  
      Password and Security tab
    5. Go to your rescue email address to open the reset email. Follow the steps in the email to set up new questions and answers. Didn't get the email?

    If you have trouble remembering your security questions, you might want to set up two-step verification. With two-step verification, you don't need security questions to secure your account or verify your identity.

    If you can't reset your security questions

    If you couldn't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, contact Apple Support. Apple may ask you to generate a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address. 

    If you have trouble remembering your security questions, you might want to set up two-step verification. With two-step verification, you don't need security questions to secure your account or verify your identity.

    If you answer your security questions incorrectly too many times in a row, you'll be temporarily unable to access your account, but you can try to reset your questions after the waiting period ends. 

     

    Thanks for being a part of Apple Support Communities.

     

    Cheers.

  • by conceptual 090,

    conceptual 090 conceptual 090 Nov 20, 2015 7:20 PM in response to pedro d
    Level 1 (0 points)
    Nov 20, 2015 7:20 PM in response to pedro d

    Thank Pedro I found your answers most helpful

  • by pedro d,

    pedro d pedro d Nov 26, 2015 6:41 AM in response to conceptual 090
    Community Specialists
    Nov 26, 2015 6:41 AM in response to conceptual 090

    Hello again, conceptual 090.

     

    I'm glad the information helped you.

     

    Kind Regards.