unable to reset security questions
know my id but forgot id security not provide access to email reset, thus unable to reset
MacBook Pro (Retina, 13-inch, Late 2013), iOS 9.1
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pedro d
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Community Specialist
Hello there, conceptual 090.
It sounds like you do not remember the answers to your security questions, but need to reset the password for your Apple ID. The following Knowledge Base article offers up some great information on how to do just that:
If you forgot the answers to your Apple ID security questions
Security questions provide an extra level of security, and they help Apple verify that you're the person requesting access to your account. Use the steps below to see if you can reset your security questions using your rescue email address. If you don't have a rescue email address on file with your Apple ID, contact Apple Support.
Reset your security questions
- Go to My Apple ID.
- Select Manage your Apple ID and sign in.
- Select Password and Security.
- Select “Send reset security info email to [rescue email address].” If you don't see a link, contact Apple Support for help.
- Go to your rescue email address to open the reset email. Follow the steps in the email to set up new questions and answers. Didn't get the email?
If you have trouble remembering your security questions, you might want to set up two-step verification. With two-step verification, you don't need security questions to secure your account or verify your identity.
If you can't reset your security questions
If you couldn't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, contact Apple Support. Apple may ask you to generate a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.
If you have trouble remembering your security questions, you might want to set up two-step verification. With two-step verification, you don't need security questions to secure your account or verify your identity.
If you answer your security questions incorrectly too many times in a row, you'll be temporarily unable to access your account, but you can try to reset your questions after the waiting period ends.
Thanks for being a part of Apple Support Communities.
Cheers.