Help diagnosing a persistant problem

Question

Help diagnosing a persistant problem

Hi all

I'm having loads of issues with my MacPro 6,1 (3GHz 8 core, 64 GB ram, AMD FirePro D700, 10.10.5)

On boot I get the blurred out desktop log in screen background with no box to put in my log in info (see picture)

After hard reseting the system the screen is repeated. The only way to bring up the log in box is by doing a PRAM reset

I am also experiencing regular crashes and freezes.

I have had the system in for repairs on 4 occasions (twice for this problem alone). I have had one graphics card replaced, the other graphics card had to be reconnected to the io board (as the Apple diagnostics showed that it wasn't plugged in!!) and the last repair was ordered by Apple after my Mac crashed in safe mode whilst on the phone - the company returned my mac telling me there was nothing wrong with the hardware. However on he first boot of my system the problem was still present.

I spoke to Apple again last night and they are just trying to get me to run through steps that I have already completed and talking about sending it off to be looked at again. I'd like to avoid this personally as my rental costs are getting into the thousands and there never seems to be any resolution of the issue, so I have posted the most recent crash log in the hope that someone might be able to help me.

*** Panic Report ***

panic(cpu 0 caller 0xffffff8019816df2): Kernel trap at 0xffffff801950e11b, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffff8790fbf000, CR3: 0x000000002d216000, CR4: 0x00000000001626e0

RAX: 0x0000000000000000, RBX: 0x0000000000000562, RCX: 0x0000000000000140, RDX: 0x0000000000000000

RSP: 0xffffff87612fb868, RBP: 0xffffff87612fb8e0, RSI: 0x0000000000005e00, RDI: 0xffffff8790fbf000

R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x000000000000000b, R11: 0x0000000000000055

R12: 0x0000000000000004, R13: 0xffffff80b5e0c000, R14: 0x0000000000000002, R15: 0xffffff8790fb9c00

RFL: 0x0000000000010206, RIP: 0xffffff801950e11b, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffff8790fbf000, Error code: 0x0000000000000002, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff87612fb510 : 0xffffff801972ad21

0xffffff87612fb590 : 0xffffff8019816df2

0xffffff87612fb750 : 0xffffff8019833ca3

0xffffff87612fb770 : 0xffffff801950e11b

0xffffff87612fb8e0 : 0xffffff7f9a81eee9

0xffffff87612fb910 : 0xffffff7f9c413244

0xffffff87612fba10 : 0xffffff7f9c41363b

0xffffff87612fba40 : 0xffffff7f9c412cd4

0xffffff87612fba80 : 0xffffff7f9c4129ec

0xffffff87612fbac0 : 0xffffff7f9c40b757

0xffffff87612fbc70 : 0xffffff7f9c40bcd8

0xffffff87612fbe20 : 0xffffff7f9a820534

0xffffff87612fbe60 : 0xffffff7f9a81f792

0xffffff87612fbe90 : 0xffffff7f9a81b8e3

0xffffff87612fbef0 : 0xffffff8019cd595d

0xffffff87612fbf40 : 0xffffff8019cd37cd

0xffffff87612fbf80 : 0xffffff8019cd38c6

0xffffff87612fbfb0 : 0xffffff80198116e7

Kernel Extensions in backtrace:

com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f9a810000->0xffffff7f9a84afff

dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff 7f99f24000

com.apple.kext.AMDFramebuffer(1.3.2)[791D1F66-89BF-3828-9180-94E995FA534D]@0xff ffff7f9c403000->0xffffff7f9c426fff

dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f9a72e000

dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff 7f99f24000

dependency: com.apple.kext.AMDSupport(1.3.2)[72A35B06-F4DE-339F-9264-DA1EC591F6D0]@0xffffff 7f9bb63000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f9a810000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

14F1021

Kernel version:

Darwin Kernel Version 14.5.0: Tue Sep 1 21:23:09 PDT 2015; root:xnu-2782.50.1~1/RELEASE_X86_64

Kernel UUID: 06D286E3-A8A1-3BE7-A7EB-EAC6E0C69758

Kernel slide: 0x0000000019400000

Kernel text base: 0xffffff8019600000

__HIB text base: 0xffffff8019500000

System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)

System uptime in nanoseconds: 4690461565253

last loaded kext at 1854636261163: com.apple.driver.AppleRAID 4.0.6 (addr 0xffffff7f9ca8d000, size 159744)

last unloaded kext at 2057364562042: com.apple.iokit.IOAHCIPassThrough 1.0.3 (addr 0xffffff7f9ca84000, size 36864)

loaded kexts:

com.apple.driver.AppleRAID 4.0.6

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.19.6

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

com.apple.driver.AppleHDA 272.18.3

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.kext.AMDFramebuffer 1.3.2

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.AMDRadeonX4000 1.3.2

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.kext.AMD7000Controller 1.3.2

com.apple.driver.AppleMGPUPowerControl 3.10.25

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleIntelMCEReporter 107

com.apple.iokit.IOUSBAttachedSCSI 1.1.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.driver.XsanFilter 404

com.apple.driver.AppleUSBHub 705.4.2

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.iokit.AppleBCM5701Ethernet 10.1.3

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2

com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.18.3

com.apple.kext.OSvKernDSPLib 1.15

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IOAcceleratorFamily2 156.16

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.iokit.IOBluetoothFamily 4.3.6f3

com.apple.driver.AppleHDAController 272.18.3

com.apple.iokit.IOHDAFamily 272.18.3

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.kext.AMDSupport 1.3.2

com.apple.AppleGraphicsDeviceControl 3.10.25

com.apple.driver.AppleGraphicsControl 3.10.25

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IO80211Family 730.60

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 398

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

com.apple.kec.pthread 1

Model: MacPro6,1, BootROM MP61.0116.B16, 8 processors, 8-Core Intel Xeon E5, 3 GHz, 64 GB, SMC 2.20f18

Graphics: AMD FirePro D700, AMD FirePro D700, PCIe, 6144 MB

Memory Module: DIMM1, 16 GB, DDR3 ECC, 1866 MHz, 0x80CE, 0x4D33393342324737305148302D434D412020

Memory Module: DIMM2, 16 GB, DDR3 ECC, 1866 MHz, 0x80CE, 0x4D33393342324737305148302D434D412020

Memory Module: DIMM3, 16 GB, DDR3 ECC, 1866 MHz, 0x80CE, 0x4D33393342324737305148302D434D412020

Memory Module: DIMM4, 16 GB, DDR3 ECC, 1866 MHz, 0x80CE, 0x4D33393342324737305148302D434D412020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x135), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en2

PCI Card: AMD FirePro D700, Display Controller, Slot-1

PCI Card: AMD FirePro D700, Display Controller, Slot-2

PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@236,0,0

PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@235,0,0

PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@234,0,0

PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@233,0,0

Serial ATA Device: APPLE SSD SM0256F, 251 GB

Serial ATA Device: WDC WD2003FZEX-00Z4SA0, 2 TB

USB Device: Hub

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: INIC-3609

USB Device: Elements 10A2

USB Device: USB3.0 Hub

USB Device: Hub in Apple Pro Keyboard

USB Device: USB Receiver

USB Device: Apple Pro Keyboard

USB Device: USB2.0 Hub

USB Device: USB2.0-CRW

Thunderbolt Bus: Mac Pro, Apple Inc., 19.2

Thunderbolt Device: ThunderBay 4, Other World Computing, 1, 24.2

Mac Pro, OS X Yosemite (10.10.5)

Posted on Nov 19, 2015 3:08 AM

Reply

Answer 1

lllaass

Level 10

210,411 points

Nov 19, 2015 5:13 AM in response to Antony Harvey

What monitors and other peripherals are connected?

Have you tried with all unnecessary peripherals disconnected?

Have you tried the obvious of formatting the intern storage and doing a fresh install and only restoring data from backup

Because of this "last loaded kext at 1854636261163: com.apple.driver.AppleRAID 4.0.6 (addr 0xffffff7f9ca8d000, size 159744)"

The Raid may be part of the problem

Also, the blurred background before the login is normal, at least for me

Reply

Answer 2

Nov 19, 2015 6:07 AM in response to lllaass

Thanks for responding.

I have quite a few things connected -

Apple Cinema Display

Samsung 4K monitor (over thunderbolt)

OWC Thunderbay 4 (formatted as a Striped RAID set)

WD 1TB folder for non essential folders and media

USB hub

USB keyboard

Yes I have tried with just the keyboard connected and the problem still shows.

I have also done two full format installs in recovery mode in the past few months and performed fresh installs of all programs and apps.

Just one thing from your post, the blurred background is normal? You also get this and have to switch off and do a PRAM reset to get the log in window to appear?

Reply

Answer 3

lllaass

Level 10

210,411 points

Nov 19, 2015 6:29 AM in response to Antony Harvey

When you do this "Yes I have tried with just the keyboard connected and the problem still shows."

What does the panic log show?

That will help determine the cause.

Reply

Answer 4

Nov 19, 2015 6:45 AM in response to lllaass

I haven't got a log for when this happened unfortunately. I will try and replicate this at some point today when i get a chance

Reply

Answer 5

Nov 19, 2015 8:05 AM in response to Antony Harvey

The report you posted shows a kernel panic with no third-party kexts loaded. This should not occur in a properly-functioning Mac Pro with no Hardware problems. You should use this kernel panic as evidence that graphics problems are still occurring.

If you could replicate the problem at will, that would get you prompt resolution.

Because external devices need to transfer data very quickly, most have Direct Memory Access hardware capable of placing large blocks of data directly into RAM. (this is why peripherals are suspect).

But your kernel panic report shows these extensions present at the "scene of the crime":

Kernel Extensions in backtrace:

com.apple.iokit.IOGraphicsFamily(2.4.1)

dependency: com.apple.iokit.IOPCIFamily(2.9)

com.apple.kext.AMDFramebuffer(1.3.2)

dependency: com.apple.iokit.IOACPIFamily(1.4)

dependency: com.apple.iokit.IOPCIFamily(2.9)

dependency: com.apple.kext.AMDSupport(1.3.2)

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)

If still under AppleCare, and since you have already endured a round of sending your Mac in and having it returned "no fault found" I think you should press for additional graphics card replacements, or a swap for a refurbished unit

Reply

Answer 6

Nov 19, 2015 8:36 AM in response to Grant Bennet-Alder

Thank you so much for responding. I know a fair bit about Macs but I struggle to read the logs.

This is just as I suspected, and comes as little surprise to me after all the issues I have had with the gpu in my Mac

Thanks again

Reply