HT201252: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

Learn about Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings
1Unicycle
Level 1 (0 points)

Q: Cannot restore my 5s phone because i cannot enter i tunes on my mac. it prompts me to install the latest version on my phone

Cannot restore my 5s phone because i cannot get i tunes to recognize my phone when i plug it into my mac.

iMac (21.5-inch Mid 2010), Mac OS X (10.6.8)

Posted on Nov 19, 2015 10:30 AM

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1Unicycle

Q: Cannot restore my 5s phone because i cannot enter i tunes on my mac. it prompts me to install the latest version on my phone

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  • by Limnos,

    Limnos Limnos Nov 19, 2015 3:04 PM in response to 1Unicycle
    Level 9 (53,581 points)
    Mac OS X
    Nov 19, 2015 3:04 PM in response to 1Unicycle

    It is not saying install iTunes on your phone. That is impossible because phones cannot run iTunes. It is saying you have to upgrade your iTunes version on your computer. You have apparently upgraded iOS on the phone to iOS9 which requires iTunes 12.3 which in turn requires a computer running OSX 10.8.5 or higher. Your computer is running OSX 10.6.8 (so it says in your profile). You can either buy a download code for OSX 10.8 of you can install El Capital for free.  You may need to install more RAM in your computer.