samjeanmary
Level 1 (0 points)

Q: Mac Camera

What can I do if my webcam isn't working?

MacBook Pro

Posted on Nov 19, 2015 2:44 PM

by EZ Jim,Solvedanswer
EZ Jim EZ Jim
Level 7 (22,547 points)
A:

samjeanmary wrote:

 

What can I do if my webcam isn't working?

 

One of these will fix your camera problem:

 

(1) If restarting your Mac doesn't fix the problem,

 

(2) use Apple's http://support.apple.com/kb/HT2090.

 

(BTW - The Troubleshooting article calls the camera an "iSight".  However, after the article was published, Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD."  Regardless of the name of your built-in camera, the same info and troubleshooting applies.)

 

Be sure to test more than one Apple app (Photo Booth, FaceTime, iMovie, QuickTime Player, etc.) in more than one user account.  Do NOT use the "Guest" account for this test.  If you do not have more than one user account for the testing, create a new one now.  If you need help, how to do it is explained in http://support.apple.com/en-us/HT201754.

 

A "Standard" user account is all you need for testing.

 

(3) If your cam won't work properly even with Apple apps, use OS X Recovery to completely reinstall your Mac OS from the Recovery System stored on your startup drive.  Don't bother testing Skype or other third-party apps until you have your camera working with Apple apps.

 

(4) If none of the above suggestions resolve your trouble, contact Apple or an Apple-Authorized Service Provider to have your Mac professionally serviced. Be sure to backup your Mac and deauthorize iTunes before tendering it for service.

 

 

Message was edited by: EZ Jim

 

Mac OSX 10.11.1

Posted on Nov 23, 2015 4:59 PM

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samjeanmary

Q: Mac Camera

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  • Helpful answers

  • by lllaass,

    lllaass lllaass Nov 19, 2015 2:55 PM in response to samjeanmary
    Level 10 (188,843 points)
    Desktops
    Nov 19, 2015 2:55 PM in response to samjeanmary

    This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.

     

  • by EZ Jim,Solvedanswer

    EZ Jim EZ Jim Nov 23, 2015 4:59 PM in response to samjeanmary
    Level 7 (22,547 points)
    Nov 23, 2015 4:59 PM in response to samjeanmary

    samjeanmary wrote:

     

    What can I do if my webcam isn't working?

     

    One of these will fix your camera problem:

     

    (1) If restarting your Mac doesn't fix the problem,

     

    (2) use Apple's http://support.apple.com/kb/HT2090.

     

    (BTW - The Troubleshooting article calls the camera an "iSight".  However, after the article was published, Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD."  Regardless of the name of your built-in camera, the same info and troubleshooting applies.)

     

    Be sure to test more than one Apple app (Photo Booth, FaceTime, iMovie, QuickTime Player, etc.) in more than one user account.  Do NOT use the "Guest" account for this test.  If you do not have more than one user account for the testing, create a new one now.  If you need help, how to do it is explained in http://support.apple.com/en-us/HT201754.

     

    A "Standard" user account is all you need for testing.

     

    (3) If your cam won't work properly even with Apple apps, use OS X Recovery to completely reinstall your Mac OS from the Recovery System stored on your startup drive.  Don't bother testing Skype or other third-party apps until you have your camera working with Apple apps.

     

    (4) If none of the above suggestions resolve your trouble, contact Apple or an Apple-Authorized Service Provider to have your Mac professionally serviced. Be sure to backup your Mac and deauthorize iTunes before tendering it for service.

     

     

    Message was edited by: EZ Jim

     

    Mac OSX 10.11.1