Wired keyboard / mouse is not working while creating user account first time using bootcamp to install windows 7

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Wired keyboard / mouse is not working while creating user account first time using bootcamp to install windows 7

I installed windows 7 ultimate os successfully on iMac 21.5-inch Late 2013 using bootcamp,

while installation wired keyboard and mouse of Logitech brand works fine but after restart last time in-between installation process windows opens and stops at creating user account first time, while that screen appears keyboard and mouse stops working.

sharing image from this window I am unable to go further
PLEASE HELP.

Posted on Nov 19, 2015 8:39 PM

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Answer 1

Loner T

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Nov 19, 2015 8:46 PM in response to Sushantmali

If you unplug and plug in the USB Keyboard/Mouse, does it work?

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Answer 2

Sushantmali Author

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Nov 20, 2015 1:58 AM in response to Loner T

Yes boss I tried I even change keyboard but it is not working 😕

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Answer 3

Loner T

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Nov 20, 2015 8:23 AM in response to Sushantmali

Do you have the Apple Wireless Keyboard available that you can test with?

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Answer 4

Sushantmali Author

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Nov 20, 2015 10:12 AM in response to Loner T

Yes I have apple wireless keyboard and mouse. I tested it it operates till harddrive selection option, if Windows is on they won't work.

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Answer 5

Loner T

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Nov 20, 2015 10:51 AM in response to Sushantmali

Was Windows installed using the Apple Mouse/Keyboard?

Please also try running the following two procedures and test.

Resetting the System Management Controller (SMC) on your Mac - Apple Support

How to Reset NVRAM on your Mac - Apple Support

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Answer 6

Sushantmali Author

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Nov 20, 2015 8:43 PM in response to Loner T

Installation was made only with wired keyboard, and I also done both process resetting SMC & NVRAM but still the problem is there.

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Answer 7

Loner T

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Nov 21, 2015 6:02 AM in response to Sushantmali

If the Apple Wireless KM are paired with OS X, temporarily un-pair them, so that they are not paired to any other device, and test. The worst-case is to remove W7 and re-install it and use the Wireless K/M and address any issues.

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Answer 8

Sushantmali Author

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Nov 23, 2015 8:23 AM in response to Loner T

Problem Solved !!! 🙂

actually at the first time I download windows support software from apple website this time I choose option from boot camp assistant now its working fine

thanks for help and quick response.

Cheers !!

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