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Does anyone know how to get to Apple global? I am trying to solve a problem for 10 days now and every HelpLine only sends me to a different country. Please help me on how to get in touch with someone above those ones.
Thank you
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Contact Apple for support and service - Apple Support
I don't know where you purchased the item, but assuming the policy is the same in each country I suspect the key exclusion is given here: http://www.apple.com/legal/sales-support/sales-policies/retail_uk.html
Products can be returned only in the country in which they were originally purchased.
I don't think you are going to get a different answer no matter how many different people you talk to.
tt2
Contact Apple for support and service - Apple Support
I don't know where you purchased the item, but assuming the policy is the same in each country I suspect the key exclusion is given here: http://www.apple.com/legal/sales-support/sales-policies/retail_uk.html
Products can be returned only in the country in which they were originally purchased.
I don't think you are going to get a different answer no matter how many different people you talk to.
tt2
Thank you, it is a shame they don't tell it to people who purchase - I would have made a diffrent decission.
It is not a secret, who did you ask about warranty and service coverage?
It is probably a bit misleading, as all the street signs say Apple Store, and then it is only when I called that I found out they are different entities, such as Apple Netherlands etc. Perhaps I should check EU consumers law, we are supposed to be a common market! The prices are for instance the same in the Euro zone. Thank you for the input anyway!
You should do as you think.
How to contact Apple above country level regarding a product return
