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Helpful answers
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Nov 23, 2015 11:54 AM in response to birdirobinby Old Toad,boot into the Recovery volume (boot with the Command + R keys held down), select Disk Utility and repair the disk. Reboot normally, launch Photos and check to see if the problem remains.
If it problem remains reboot into the Recovery volume and reinstall the system which will also reinstall the Photos app.
Otherwise it's time to make an appointment at the nearest Genius Bar for a free diagnostic check.
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Nov 23, 2015 1:55 PM in response to Old Toadby birdirobin,I might have done this already with phone tech.
You say: boot into the Recovery volume (boot with the Command + R keys held down), select Disk Utility and repair the disk.
What is meant by "boot into the Recovery volume"? What am I supposed to do? I need instructions... like when exactly do I hold down command + R?, thank you.
I have an appointment on Wednesday. I was hoping to be able to cancel it since it will be a freeway mess on a holiday weekend to get there.
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Nov 23, 2015 2:30 PM in response to birdirobinby Old Toad,It means start the computer with those two keys held down until you get the progress bar at the bottom begin to move across. It computer parlance boot means start.
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Nov 23, 2015 3:31 PM in response to Old Toadby birdirobin,OK, I found my way into the disk utility.
There were several discs, but I chose the one labeled Macintosh HD and clicked the Repair button. When it was finished it said in red "The volume Macintosh HD appears to be OK". I also clicked Verify for good measure. Then I clicked the other disk choices. I think I could Repair or Verify a couple of them, so I did that too.... carefully avoiding the button that said Erase.
I took photos with a camera since I could not make screenshots, but they aren't loaded yet, only if we need them.
I shut down and rebooted normally. Opened Photos with the Activity Monitor showing. At one point the number started climbing over 100, but suddenly it dropped back to regular numbers. Photos (with the small library) has been open more then 5 minuted now with no overheating or fans. Success! I think.
Next test: I need to open Photos with the full 26,000 pictures in my library. How do I return to the large library on Photos?
Thank you so much!
I think we might have done something to fix it, though I'm not sure exactly what it was.
I tried opening the Apple Hardware Test earlier today was not successful following the directions online. I looked here again and found your reply so I tried your suggestions first.
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Nov 23, 2015 3:39 PM in response to birdirobinby Old Toad,Next test: I need to open Photos with the full 26,000 pictures in my library. How do I return to the large library on Photos?
Close Photos and double click on your large library to open it.
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Nov 23, 2015 6:33 PM in response to Old Toadby birdirobin,I'm in my Photos library with 26,000 pictures. Thank you.
The numbers on the activity log are high, but the fans quiet down when no activity is taking place. They come on for awhile, especially during scrolling. This is a more acceptable situation.
Can you tell me about the high numbers on the activity log? Do they look high to you? Within normal ranges, or still something to be concerned about?
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Nov 24, 2015 8:12 AM in response to birdirobinby Old Toad,Those numbers are way to high. Then might reach them if Photos was in its first round of face recognition or was uploading photos to the iCloud Photo Library, but that doesn't seem to be he case.
Try quitting the process in Activity Monitor and launch Photos again.
Other that that I'm out of suggestions except it might be time for a Genius Bar appointment and let Apple look at it.
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Nov 24, 2015 8:48 AM in response to Old Toadby birdirobin,Translation please: "Try quitting the process in Activity Monitor".
I ran the Apple Hardware Test, extended version. No problems found.
At least I have some screen shots and tests to show the 'genius'.
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Nov 24, 2015 9:17 AM in response to birdirobinby birdirobin,Hi, quitting Photos through Acitivity Monitor changed nothing. Still high numbers.
Thank you for the assistance. I think we made some progress. There just seems to be something going on we haven't found. I appreciate knowing the numbers aren't normal, I had no way to know except for the fans and the heat.
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Nov 24, 2015 10:54 AM in response to birdirobinby Old Toad,I don't understand those test so can't comment on them.
At this point I would boot into the Recovery volume (boot with the Command + R keys held down) and reinstall the system which would also reinstall a new copy of Photos.
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Nov 25, 2015 10:17 AM in response to Old Toadby birdirobin,Old Toad,
I opened Photos this morning getting ready for my genius bar appointment. I decided to just let it sit open for longer than I usually do. The idle numbers were around 85 and it would go up to 200 or more when I scrolled. I let it sit open for awhile longer.
I played around with shrinking the library to it smallest thumbnail sizes, scrolled, then made them larger again. And scrolled again.
Maybe it was the waiting, or maybe the action of shrinking and enlarging made a difference, I don't know. But now when Photos is idle the number drops down to less than one!
I think we fixed it! .... just took me awhile to realize it.
I did nothing else since our last conversation.
Let me know if you think the CPU Time number is still too large. It changes much more slowly than the first number and is usually close to what you see in the screenshot..
I'm going to cancel my appointment. I've already spent a week on this issue, and it's the day before Thanksgiving.
Have a nice holiday!
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Nov 25, 2015 10:35 AM in response to birdirobinby Old Toad,Those numbers look right. When Photos first opens the cpu will go up as it checks and populates the My Photo Stream and any Shared Photo Albums that might be in the library. When at rest, i.e. no activity in the library by the user, it should be near 0.

I do not have the iCloud Photo Library enabled so Photos does not access iCloud except at initial launch.






