I have just downloaded el Capitan to my MacBook Pro. Any messages I write cannot be sent; they just flash on and off the screen. Mail downloads normally.
MacBook Pro (13-inch Mid 2012)
Do you have more than one mail account, and if so, are they all doing the same thing?
I Have two mail accounts, gmail and Rogers mail. Both are affected with this problem. When I downloaded El Capitan I noticed there was iCloud mail which I have never used. I had a problem a while ago getting mail but that corrected itself. That was when I was on Yosemite.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.
I am sorry but I don't understand your instructions. In Finder I could not find Go or Utilities.What Console Application am I supposed to type in? I am not a very adept computer user and I may need to take it in to someone who can just fix it. I have had problems with my mail programme before and my internet provider was able to help me correct the network problem. Thank you for your help.
I'm asking you to launch an application named "Console." It's in the "Utilities" folder, which is in the "Applications" folder. Please do that in any way you like, then follow the rest of the instructions.
2015-11-22 2:27:00.448 PM CalendarAgent[323]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]
2015-11-22 2:28:17.136 PM iconservicesagent[414]: -[ISGenerateImageOp generateImageWithCompletion:] Failed to composit image for descriptor <ISBindingImageDescriptor: 0x7fb6f9617ec0>.
2015-11-22 2:31:03.036 PM sandboxd[142]: ([374]) storeaccountd(374) deny file-write-create /Users/murielmcveigh/Library/Caches/com.apple.Safari/ProductionBag
I picked out three descriptions
Those log messages are timestamped several minutes apart. Please don't try to select the messages that you think are important. Just clear the Console window, then go into Mail and try to send a message. Go back to Console and post the new log messages that have appeared.
2015-11-23 7:39:33.898 PM Mail[474]: XOAUTH2 requires user
2015-11-23 7:39:33.898 PM Mail[474]: Failed to start the SASL connection
SASL(-1): generic failure: XOAUTH2 requires user
2015-11-23 7:39:34.058 PM sharingd[265]: 19:39:34.057 : SDConnectionManager:: XPC connection invalidated
2015-11-23 7:39:31.386 PM sandboxd[143]: ([352]) com.apple.Addres(352) deny mach-lookup com.apple.cdp.daemon
2015-11-23 7:39:34.111 PM syncdefaultsd[491]: com.apple.mail has been removed from syncing apps.
2015-11-23 7:40:36.066 PM Safari[488]: KeychainGetICDPStatus: keychain: -25300
2015-11-23 7:40:36.066 PM Safari[488]: KeychainGetICDPStatus: status: off
I hope these lines give you the info you need. I had to turn the mail programme off to write this as the screen kept changing.
Is this a Gmail account?
I Have both a gmail account and a Rogers account. I tried sending emails using both accounts Neither work. I disabled an iCloud account. Because both gmail and Rogers are active I'm never sure which one I am sending from, but I did test both when I couldn't send an email out.
If you're using Gmail, log in to your account on the website and, in the account settings, click the link to "Sign-in and security". There should be a option somewhere on the page to "Allow less secure apps". Enable that option and save the change. Note: I don't use Gmail and I haven't tested this solution myself. If it doesn't work, either go to the Google user forums for help, stop trying to use Gmail with Mail, or just stop using Gmail altogether (highly recommended.)
Thank you for trying to help. I did disable the Gmail account but it did not help. This problem only happened when I downloaded the El Capitan. Hopefully as Apple tries to fix the bugs, it will get fixed, otherwise I will take it in to get fixed, hopefully.
I think that means you're not interested in continuing this discussion. In that case, good luck.
Hello 4muriel,
In Mail, go to Mail > Preferences > Accounts and look at both your Gmail and Rogers accounts. Make sure the "Outgoing Mail Server (SMTP)" is set correctly for each. After upgrading to El Capitan, these settings often get lost and would explain the behaviour you are seeing.
Thank you for your suggestion. Indeed my accounts do not have the right info, but I need help to sort them out. I have a local technician who can help me. I phoned Rogers, my local server, but was hopelessly lost. I will let you know what happens.
I have just downloaded El Capitan and new emails that I write cannot be sent.they just flash on and off the screen.How can I fix this problem?
