iPad Pro not recovering cell service

Question

iPad Pro not recovering cell service

It has happened two times so far ... I'll lose cellular service on my 128GB, AT&T iPad Pro. My iPhone 6 Plus will still have service (the point being that the area I am in has cell service).

I'll turn Airplane mode on on the iPad and then turn it back off hoping that it will reconnect to cell service. I get Searching and then I get No Service.

If I reboot the iPad, I then get cell service back even if I haven't moved a foot from the location where I am getting No Service once it's lost.

I'm not sure why I'm losing wireless service and it's extremely frustrating that cell service doesn't recover.

Anyone else seeing this issue?

Thanks in advance.

iPad Pro-OTHER, iOS 9.1, 128GB, AT&T

Posted on Nov 20, 2015 3:26 PM

Reply

Answer 1

theroux

Level 1

9 points

Sep 12, 2017 11:02 AM in response to josephavellino

Same issue just started. Now I must reboot constantly! *****.

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Answer 2

Jan 22, 2017 3:49 PM in response to josephavellino

I've been having the same issues. I suspected it had something to do with my using both the embedded SIM and an Apple SIM, but either way it's extremely frustrating.

Software Updates and Reset Network Settings does nothing for me. It will work for awhile after a reboot though.

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Answer 3

sevys

Level 1

4 points

Jan 29, 2017 12:16 PM in response to dwinsmith

iPad might have a failing SIM card reader made apparently worse by IOS 10.1. Rebooting with initialise re-reading the SIM card but it at best a very short term "fix". If a replacement SIM suffers the same repeat failures, you need Apple to check your IPad.

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Answer 4

Feb 22, 2017 10:40 AM in response to josephavellino

The culprit appears to be Wi-Fi Assist.

I disabled it yesterday morning, and my cell service is still going strong.

Previously it had been getting lost at the drop of a hat.

Settings->Cellular Data->(scroll all the way to the bottom)

Edit: It's probably worth noting that I rebooted after turning Wi-Fi Assist off.

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Answer 5

Dec 9, 2015 10:41 PM in response to josephavellino

I am having this Same issue. Did you find any solution? Thanks

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Answer 6

Dec 10, 2015 3:45 AM in response to francoamerikan

Apple had me reset network settings and a few things like that. I haven't experienced it again since though I have had a lot of wifi issues since where I am asked repeatedly to reset the iCloud password.

One thing that came to mind ... I had my iPad on my passenger seat. The electronics in passenger airbag seat sensors may have goofed up the radio in the iPad. I have not had the issue since not putting the iPad on my seat any longer. So I'm not sure if that is it or the network reset did it. And I'm not saying the problem is gone for good. 🙂

Good luck and please let me know what you find.

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Answer 7

Jun 16, 2016 6:24 AM in response to josephavellino

I'm having the same problem. Reseting the network settings din't help. I have to restart my iPad every time I need cell service...multiple times a day. Argh...

Reply

Answer 8

tomwynne

Level 1

10 points

Jun 16, 2016 10:11 AM in response to josephavellino

Same happening here on a new iPad Pro 9.7 on EE UK, connection drops every day or two and won't restore until I restart the iPad. Toggling airplane mode or cellular data makes no difference.

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Answer 9

Jul 1, 2016 5:57 AM in response to josephavellino

I'm having the same problem. I get "no service" occasionally every couple days, except for one day last week when it did it 6 times. I talked to support last week by phone, they were supposed to send me instructions to reset my network settings but I didn't get it, so haven't done that. Late last week a "sim failure" message popped up. Saturday I went to Verizon and got a new sim. All was well till this morning, I have no service again. Rebooting seems to be the only cure.

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Answer 10

iSurvive

Level 1

4 points

Aug 16, 2016 1:33 PM in response to josephavellino

Same exact issue for several months. It's completely random, but always requires rebooting iPad. Very irritating!

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Answer 11

sberman

Level 10

273,330 points

Aug 16, 2016 3:21 PM in response to josephavellino

If you can't connect to a cellular network or cellular data - Apple Support

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Answer 12

HeyJP

Level 4

2,400 points

Sep 23, 2016 8:44 PM in response to josephavellino

I am randomly experiencing the same problem with a 12" iPad Pro. Every couple of days, it shows "no service" (no WiFi and no Cellular) despite my iPhone 6s Plus showing 3-5 stars of LTE connection.

Only thing that fixes it Is to reboot. Which fixes it every time. Happened with several iOS 10 betas, the iOS final release, and now with iOS 10.1 beta. Quite a pain.

Jim in Boulder

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Answer 13

prncss35

Level 1

4 points

Nov 22, 2016 12:04 AM in response to josephavellino

I am also having this issue. I usually just restart mine and it comes back. Thankfully, I use wifi most of the time. I am on Verizon.

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Answer 14

Wheming

Level 1

4 points

Dec 3, 2016 3:30 AM in response to prncss35

I Have this issue on a new iPad Pro 9.7, I put the SIM in my iPad 4 and I don't have the issue.

its clearly an issue with the pro.

I Have reset my network settings and it only fixes it, short term as it restarts the iPad as well.

WiFi works fine all the time, it's just the cellular that drops out.

Come on apple how about listening to customers and fix this

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Answer 15

deggie

Level 10

167,537 points

Dec 3, 2016 5:53 PM in response to Wheming

Have you tried getting a SIM directly from your cell provider and replacing the one you have? Have you called AppleCare or made a Genius Bar appointment? Apple isn't here and aren't listening here.

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