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ImmanuelToMarum

Q: iphone is disabled connect to itunes how

my iPhone 4 model A 1387, is disabled and ask to connect to iTunes, I tried but its just on but no pop up on screen.

iPhone 4, iOS 6.1.6

Posted on Nov 20, 2015 5:37 PM

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Q: iphone is disabled connect to itunes how

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  • by edrtww,

    edrtww edrtww Nov 21, 2015 3:43 PM in response to ImmanuelToMarum
    Level 1 (35 points)
    Nov 21, 2015 3:43 PM in response to ImmanuelToMarum

    Hello ImmanuelToMarum!

     

    Im sorry to hear your device ended up on recovery mode ( that's how is called when the connect to iTunes figure shows on screen)

     

    Whenever this happens you may need to use a Windows based PC or Mac with the latest version of iTunes installed on it

     

    the reason why is because once the device is on recovery there's no way back, you need to move forward and restore the software, wich will delete all data and take the iPhone back into factory settings

     

    to know how to perform the whole process follow the KB article If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

     

    make sure you have a backup to restore from before following this article, otherwise if you don't use your apple ID durning the setup and most of you data can be downloaded from iCloud

     

    hope it helps!!!

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Nov 21, 2015 4:01 PM in response to edrtww
    Level 9 (58,397 points)
    iPhone
    Nov 21, 2015 4:01 PM in response to edrtww

     Genius 8929 wrote:

     

    make sure you have a backup to restore from before following this article, otherwise if you don't use your apple ID durning the setup and most of you data can be downloaded from iCloud

    If the phone is in recovery mode and the OP doesn't already have a back up, it's too late to make one.

  • by edrtww,

    edrtww edrtww Nov 21, 2015 4:25 PM in response to Meg St._Clair
    Level 1 (35 points)
    Nov 21, 2015 4:25 PM in response to Meg St._Clair

    that's why I added: otherwise if you don't use your apple ID durning the setup and most of you data can be downloaded from iCloud

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Nov 21, 2015 4:26 PM in response to edrtww
    Level 9 (58,397 points)
    iPhone
    Nov 21, 2015 4:26 PM in response to edrtww

     Genius 8929 wrote:

     

    that's why I added: otherwise if you don't use your apple ID durning the setup and most of you data can be downloaded from iCloud

    Which is a back up. If the OP had not enabled the back up function in iCloud, it's too late.