iphone is disabled connect to itunes how

my iPhone 4 model A 1387, is disabled and ask to connect to iTunes, I tried but its just on but no pop up on screen.

iPhone 4, iOS 6.1.6

Posted on Nov 20, 2015 5:37 PM

Reply
4 replies

Nov 21, 2015 3:43 PM in response to ImmanuelToMarum

Hello ImmanuelToMarum!


Im sorry to hear your device ended up on recovery mode ( that's how is called when the connect to iTunes figure shows on screen)


Whenever this happens you may need to use a Windows based PC or Mac with the latest version of iTunes installed on it


the reason why is because once the device is on recovery there's no way back, you need to move forward and restore the software, wich will delete all data and take the iPhone back into factory settings


to know how to perform the whole process follow the KB article If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support


make sure you have a backup to restore from before following this article, otherwise if you don't use your apple ID durning the setup and most of you data can be downloaded from iCloud


hope it helps!!!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone is disabled connect to itunes how

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.