Blueberries78
Level 1 (0 points)

Q: Where did all my storage go?!?

I have an iPhone 5c and I have 5gb of storage. I literally have 4 apps on my phone that do not come on the phone and all take up less than 150mb. When I go to Manage storage it says I have used over 4gb I have 150mb of photos and 1.2gb of music everything else is under 100mb. I used to have more apps but I've deleted them all and now I'm left with 4. Can someone please tell me what to do because this is ridiculous.

iPhone 5c, iOS 9.1, Storage

Posted on Nov 21, 2015 6:24 PM

Close
Blueberries78

Q: Where did all my storage go?!?

  • All replies
  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Nov 23, 2015 6:27 AM in response to Blueberries78
    Community Specialists
    Nov 23, 2015 6:27 AM in response to Blueberries78

    Hi Blueberries78,

     

    Thanks for using the Apple Support Communities!

     

    I understand that it appears your iPhone is using more space than you would expect and you cannot find what application is using this storage. In this situation, I would also recommend checking the storage on your iPhone using iTunes. This may give you a better understanding on what content is taking up space on your iPhone. 

     

    Use iTunes to check the storage on your iOS device

    1. Open iTunes on your computer.
    2. Connect your device to your computer.
    3. In iTunes, select your device. You'll see a bar that shows how much storage your iOS content uses, divided by content type. 
    4. Hover your mouse over a content type, like Other or Apps, to find more information:

    Here is a list of the types of content on your iOS device, and what each type includes:

    • Audio: Songs, audio podcasts, audiobooks, voice memos, and ringtones
    • Video: Movies, music videos, and TV shows
    • Photos: Camera Roll content, Photo Stream, and Photo Library
    • Apps: Installed apps
    • Books: iBooks books and PDF files
    • Documents & Data: Safari Offline Reading List, files created within apps, and app content like contacts, calendars, messages, and emails (and their attachments)
    • Other: Settings, Siri voices, system data, and cached files

     

    If storage amounts on an iOS device differ from what you see reported in iTunes

    Since iTunes categorizes cached files as Other, reported usage for Music or Videos might differ. To view usage on your iOS device, go to Settings > General > Usage > Manage Storage.

     

    Check your storage on your iPhone, iPad, and iPod touch - Apple Support

     

    Best!