PRLTC
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Q: I'm unable to sign in my iCloud on my iMac since resetting my password. There waas no problems with my other ndevices -iPhone, iPad and MacPro. Would appreciate some help. I'm u\runnning on Yosemite.

I'm unable to sign in my iCloud after resetting my password. It says 'there was a problem identifying th identity of this Mac'. There was no isssues with my iPhone, iPad or MacPro. Any help will be greatly appreciated. I'm running on Yosemite.

iMac (21.5-inch, Late 2013), OS X Yosemite (10.10.5)

Posted on Nov 21, 2015 9:02 PM

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Q: I'm unable to sign in my iCloud on my iMac since resetting my password. There waas no problems with my other ndevices -iPhone, iPa ... more

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  • by Brett L,

    Brett L Brett L Nov 23, 2015 8:50 AM in response to PRLTC
    Community Specialists
    Nov 23, 2015 8:50 AM in response to PRLTC

    Howdy PRLTC,

     

    If you change the password to your iCloud account there are a number of places that need to have settings changed. This article gives a good list - What to do after you change your Apple ID email address or password.

     

    Specifically -

    iCloud

    Update your Apple ID or password on your iPhone, iPad, iPod touch, Mac, PC, and Apple TV.

    ...

    Mac with OS X Mountain Lion or later

    Choose Apple menu > System Preferences, then click iCloud.

    • If you're signed out, enter your updated Apple ID or password to sign in. The data in iCloud will automatically appear on your device after you sign in.
    • If you're signed in with your previous Apple ID: 
         
      1. Click Sign Out. Depending on what iCloud options are turned on, you'll be asked if you want to make copies or delete iCloud data (Contacts, Calendar, Reminders, Bookmarks, Photo Stream) from your Mac. Your data will remain in iCloud and will be updated on your device when you sign in to iCloud again.
        2.  
      2. Enter your updated Apple ID or password to sign in. 

    Thanks for using Apple Support Communities.

     

    Best to you.

  • by PRLTC,

    PRLTC PRLTC Nov 23, 2015 8:29 PM in response to PRLTC
    Level 1 (0 points)
    Nov 23, 2015 8:29 PM in response to PRLTC

    Thanks for your reply. Unfortunately it didn't work.

  • by alex_h1,

    alex_h1 alex_h1 Nov 24, 2015 2:06 PM in response to PRLTC
    Community Specialists
    Nov 24, 2015 2:06 PM in response to PRLTC

    Hi PRLTC,
     
    Thank you for using Apple Support Communities. Due to the nature of the issue you described you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.