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User profile for user: jackalppe
jackalppe Author
User level: Level 1
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MBP Hard disk replacement/restore fail, please help

About 2 weeks ago, the disk utility reports says “S.M.A.R.T. status failing”, so I try to replace a new HD to my MBP but fail so many times..



I put a new 750GB HD into my MBP and using command R key to start the process but after the recovery window appears(the one with 4 options-Restore/Install..etc) then the cursor freeze, so I can’t even format nor restore file/ install new system onto the new HD.



I also try to put the new HD in a external case so I can format it and restore all files by Time machine onto it, then I put it back to my MBP but it still can’t start up….



It’s so strange that when I put my Old 500gb HD back to the MBP, it’s all back to normal and working fine….



I’m really frustrated and don’t know what to do now, please kindly help me and thank you very much indeed.



Many thanks!!:)

Some info in red letterings from EtreCheck :


EtreCheck version: 2.2 (132)

Report generated 11/22/15, 11:22 AM


Hardware Information: ℹ️

MacBook Pro Intel Core i5, Intel Core i7, 13" (Early 2011)

MacBook Pro - model: MacBookPro8,1

1 2.4 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 83 - SN = W01457N9TD3BA


System Software: ℹ️

OS X 10.9.5 (13F1134) - Time since boot: 0:4:32


Disk Information: ℹ️

TOSHIBA MK5065GSXF disk0 : (500.11 GB)

S.M.A.R.T. Status: Failing

EFI (disk0s1) <not mounted> : 210 MB

MBP 500GB HD (disk0s2) / : 499.25 GB (66.13 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


Configuration files: ℹ️

/etc/hosts - Count: 15


Gatekeeper: ℹ️

Mac App Store and identified developers


Startup Items: ℹ️

HW_CreateNetwork: Path: /Library/StartupItems/HW_CreateNetwork

HWPortDetect_driver: Path: /Library/StartupItems/HWPortDetect_driver

PenTabletDriver: Path: /Library/StartupItems/PenTabletDriver

Startup items are obsolete in OS X Yosemite


Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

MBP 500GB HD: Disk size: 499.25 GB Disk used: 433.11 GB

Destinations:

Lacie 2T [Local]

Total size: 2.00 TB

Total number of backups: 5

Oldest backup: 2015-11-18 19:54:36 +0000

Last backup: 2015-11-21 14:00:40 +0000

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 499.25 GB X 3)

500gb Lacie [Local]

Total size: 499.76 GB

Total number of backups: 1

Oldest backup: 2015-11-20 15:31:56 +0000

Last backup: 2015-11-20 15:31:56 +0000

Size of backup disk: Too small

Backup size 499.76 GB < (Disk used 433.11 GB X 3)


Top Processes by CPU: ℹ️

100% rpcsvchost

1% WindowServer

1% TextEdit

1% com.apple.preference.network.remoteservice

1% fontd


Diagnostics Information: ℹ️

Nov 22, 2015, 11:19:00 AM /Library/Logs/DiagnosticReports/UserEventAgent_2015-11-22-111900_[redacted].cra sh

Nov 22, 2015, 11:15:53 AM Self test - passed

Nov 21, 2015, 10:16:11 AM /Library/Logs/DiagnosticReports/UserEventAgent_2015-11-21-101611_[redacted].cra sh

Nov 21, 2015, 03:51:00 AM /Library/Logs/DiagnosticReports/UserEventAgent_2015-11-21-035100_[redacted].cra sh

Nov 20, 2015, 09:10:48 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-11-20-211048_[reda cted].crash

Nov 20, 2015, 04:44:31 PM /Library/Logs/DiagnosticReports/UserEventAgent_2015-11-20-164431_[redacted].cra sh

Nov 19, 2015, 10:24:12 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-11-19-222412_[redacted].crash

Nov 19, 2015, 10:20:18 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-11-19-222018_[redacted].crash

Nov 19, 2015, 06:57:10 PM /Library/Logs/DiagnosticReports/Finder_2015-11-19-185710_[redacted].hang

MacBook Pro, OS X Mavericks (10.9.5), null

Posted on Nov 21, 2015 8:26 PM

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6 replies
User profile for user: etresoft
etresoft
User level: Level 8
46,644 points

Nov 23, 2015 5:27 AM in response to jackalppe

jackalppe wrote:



It’s so strange that when I put my Old 500gb HD back to the MBP, it’s all back to normal and working fine….



I’m really frustrated and don’t know what to do now, please kindly help me and thank you very much indeed.

Hello jackalppe,

Your machine is definitely not "working fine". It has one of those new mystery processes that is running wild. You seem to be able to replace the hard drive properly since it is running again. I suggest you take your machine to an Apple Store (https://www.apple.com/support/contact/) or Authorized Apple Service Centre (https://locate.apple.com/).

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User profile for user: jackalppe
jackalppe Author
User level: Level 1
0 points

Nov 22, 2015 6:13 AM in response to etresoft

Hello, thanks for your advise, yes u r right I feel that it is working in a unstable condition, the new HDD can never be start up by the recovery mode, and the time machine back up is very unstable, just find 1 more strange thing is the EtreCheck results report that my MBP is a Early 2011 model while my system info says it is a Late 2011 model.


many many thanks again! 🙂

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User profile for user: etresoft
etresoft
User level: Level 8
46,644 points

Nov 23, 2015 5:27 AM in response to jackalppe

jackalppe wrote:


1 more strange thing is the EtreCheck results report that my MBP is a Early 2011 model while my system info says it is a Late 2011 model.

Hello again jackalppe,

You are running a very old version of EtreCheck and you have a hacked /etc/hosts file. The model that EtreCheck is reporting looks very much like a "fallback" mode when EtreCheck cannot contact the Apple servers for verification. At some point, I added a "(Verified)" message in the output to confirm that EtreCheck was able to contact Apple and determine your exact machine.

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User profile for user: jackalppe
jackalppe Author
User level: Level 1
0 points

Nov 23, 2015 5:34 AM in response to jackalppe

Hello GhonaZ & etresoft! just to let you know I have copy all the files successfully to the new HD by using CCC, it’s quite a good software. Thanks for all your advise. I can use the new HD as a boot up HD now, but when I put the new HD back into the MBP, it fails again….


Today I took the MBP to 3 repair shop and was badly treated with poor manner(they think this is a small money and seems don’t want to do the repair), I’m so unhappy…


Another shop told me that this may be a HD cable problem, it’s quite a common error happen in this model and I can replace it by myself.


The boss claims that the cable is 100% working so I purchased 1 and install on it, the 1st time start up is OK but the “SMART failing status” is still there, so I change another 1 from the shop but when I put the 2nd cable on it OMG my old HD even can’t start up, a apple logo appears with scroll bar running for 3-4 minted then automatically shut down. They refuse to have a change unless I add more money of course I refuse to do so….


Later I find that both are 2nd hand cables and I was being cheated… so unhappy…. sigh…. 😟


Now I’m using the new HD as a external boot up HD. And the disk utility reports that my old HD has lots of problems and it can’t be repaired… 😟


Tomorrow I’ll take it to Authorised Apple Center, hope I can have a better service and the nightmare will gone soon.


Thanks you all GhonaZ & etresoft, you both are very kind and nice people! many many thanks! 🙂

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MBP Hard disk replacement/restore fail, please help

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