The mail icon displays a '1' indicating 1 unread email. Open mail, there is no mail. However, at the bottom of the page, it says '1 unread'.
My mail is configured as IMAP.
Suggestions to get rid of the 1 phantom email?
Mark
iPhone 6, Windows 7
Couldn't see where I could edit the original so I'm replying to my own original post.
I neglected to say that I had first 'stopped' mail from running and restarted the app and when that didn't help I did a hard iPhone boot which didn't help either.
I don't suppose there's a way to remove and reinstall a dedicated Apple app?
Mark
What's worked for me is to go into Settings > Mail, Contacts, Calendars, and turn off the Mail switch for that account and then - and this is critical - return to the Home screen and then shut the phone off. Turn the phone back on and then go back in to the settings and turn the Mail switch back on for that account and the "phantom" email will be gone. But it does keep on coming back. This is an Microsoft Exchange account, which leads me to believe that MS and Apple do not play well together, but it is what it is.
When you say 'turn the phone off' do mean simply turn the screen off (sleep/power button) or do a reset (sleep/power + home)?
It's not a MS exchange account but a generic similar--Kerio Connect. I did check my mail account on the server and when there are no emails in the inbox, the iPhone still shows the phantom message #. Also, if it was the server it likely would sync the same problem to my desktop Outlook mail. Since the phantom only exists on the phone I've got to believe it's a phone problem absent other info.
Mark
No, I mean power it off - hold down the power button until you see the :"Slide to power off" message. It's a sync problem between the server and the phone misreporting the number of emails. You don't see it in the box, but it shows a 1 on the list of inboxes.
Thanks for the effort but the fix didn't fix. I did return to the home screen after turning off the mail button (but not all the other synced features such as contacts, calendar, notes with the Kerio server), did the slide bar off and on.
Mark
Do you have a red badge on your email icon on the home screen?
Nope, just the #1 upper right of icon.
Does Apple have a # for support after the 1 year on the phone? I think fixing this is coming down to them?
They'll charge you for support. Don't know what fixes are coming down the pike as I'm just a user like you and unless it's announced, no one knows what Apple is doing. You're saying that you have a red badge on your mail icon, that means you have an actual unread email somewhere. It may be in one of your sub-folders. If it's GMail, it could be in an archive folder. That happened to me once and I solved it by having Siri read me my unread email. Your problem sounds different than my problem described above.
I Tried the Siri thing (that I never use). On my first try she startEd playing a meditation track I'd finished this am. My second try she made a 'facetime call to someone I hadn't spoken to in years! All I said was 'Siri read my unread email'.
MAybe I'll try the Genius Bar?
Try saying "read my unread email" instead of using her name first. You never know. I wouldn't bother going to the Genius Bar just for that but that's just me, I always have to wait forever for them and if it's something I can fix myself I'd rather do that. Your mileage may vary!
I Tried and she started dialing some unknow #. The reason I said Genius Bar was that I am at the end of my figure it out rope. If I make an appointment the wait isn't bad at all
You could also try deleting and re-adding the email account - that might get rid of the phantom email badge.
That's a very good suggestion. I'll dig out the instructions from the last time and do the deed likely Friday or Saturday. I'll be back with the result.
Mark
I gathered all the pertinent info to reinstall the account then figured I'd go ahead and delete having more time this a.m. than anticipated, until...
I had forgotten that since the account is a generic Exchange account, when I delete the account so goes all my Contacts, Calendars, Notes and email. Although the probability of an install failure is more than remote, given it's electronic :-), I'll wait until Friday when I have more time.
Call me chicken--call me smart--or just call me 'experienced' ;-).
Mark
I am having this same problem too, I keep getting junk mail into my hotmail inbox which when I delete it still says there is unread mail in there. Interestingly this junk mail isn't in my actual inbox only on my iPhone. Removing the mail account removes the unread mail but doesn't fix the issue. Just continues happening
An "unread" email will does not display, will not go away?
