Q: Help all error 1014
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Nov 23, 2015 9:19 AMby joe_7399,Hi FabioFernandesBR,
Thanks for using the Apple Support Communities!
From your post, I understand that you connected your iPhone 4s to iTunes to update it to the latest version of iOS. When you tried the update, you received the error 1014 and your iPhone is now showing the Connect to iTunes graphic on the display.
I know these types of situations can be frustrating, but we are here to help. To begin troubleshooting, I suggest working through the steps outlined in the following article for this specific error.
Check for hardware issues
Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Your device or computer might have a hardware issue that stops the update or restore from completing.
- Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Make sure that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
If you still see the error message, check for outdated or modified software.
Get help with iOS update and restore errors - Apple Support
Best!
