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Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Facetime has always worked fine but now we can no longer receive video. Callers can see us but we can't see them. It's very, very frustrating as it's happened since the last big update a month or so ago. Seems like quite a common thing, but no answers from Apple. By the way, the internet works fine.
Howdy Stevie Hyper B,
If you are not able to receive video using a FaceTime call, I would suggest that you troubleshoot using the steps in this article - Get help if you can't make or receive FaceTime calls.
In particular this section -
If you have connection or sound quality issues with FaceTime
If your cellular connection or Wi-Fi network are running slow, or other users are streaming audio or video on the same Wi-Fi network, you might have these issues:
- Connection alerts or unable to connect
- Choppy video calls
- Black screen
- Dropped calls
Make sure that both you and the person that you're calling are using a fast Wi-Fi or cellular connection. If you’re using Wi-Fi, FaceTime requires a broadband connection.
Thanks for using Apple Support Communities.
Best to you.
Facetime suddenly not displaying video
