Anyone having their brand new iMac crash at boot

Question

Level 1

0 points

Anyone having their brand new iMac crash at boot

Got brand new iMac, after successful setup and about an hour of use I did updates on Apple apps. Computer started to reboot but does not come back on. Little apple comes up and the bar gets half way thru and it goes blank. Any ideas?

iMac with Retina 5K display, OS X El Capitan (10.11)

Posted on Nov 22, 2015 12:16 AM

Reply

Answer 1

SeaPapp

Level 7

26,492 points

Nov 22, 2015 5:07 AM in response to jktumi6969

Sometimes a Safe Boot can resolve the issue Try safe mode if your Mac doesn't finish starting up - Apple Support

Alternately you have at least 90 days of free telephone support and 14 days in which to return your iMac for an excahnge or refund no questions asked.

Reply