Frameguy

Q: "iPhone can't sync with iTunes due to unknown error (-54)"

I get this message all the time, also get it with my iPad Mini 2, but the "sync" seems to complete itself. I don't understand why. Any ideas? Thanks

iPhone 6s Plus, iOS 9.1

Posted on Nov 22, 2015 3:57 AM

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Q: "iPhone can't sync with iTunes due to unknown error (-54)"

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  • by Brett L,Solvedanswer

    Brett L Brett L Nov 23, 2015 2:22 PM in response to Frameguy
    Community Specialists
    Nov 23, 2015 2:22 PM in response to Frameguy

    Hello Frameguy,

    According to the resource below, you don't need to do anything else if your iPad mini syncs after you click OK when you see the error message "iPhone can't sync with iTunes due to uknown error (-54).    You do not need to do anything else unless the sync does not complete successfully.

     

    If you see error -54 when you sync with iTunes
    https://support.apple.com/en-us/HT205597

     

     

    If you see error -54 when you sync with iTunes

    Click OK to continue the sync. If your content doesn't sync, consolidate your iTunes Library files and check for issues with third-party security software.

    When syncing your iPhone, iPad, or iPod touch with iTunes, you might see an alert message that says:

    "The iPhone [device name] cannot be synced. An unknown error occurred (-54)."

    In most cases, if you click OK at the bottom of the message, your data will still sync correctly to your device.

     

    If your content doesn't sync

    If your content doesn't sync after you click OK, try the following:

    The error can't be fixed by reinstalling iTunes or restoring your device to its factory settings. Make sure to keep your iTunes and iOS devices up to date by running the latest software that your hardware supports. Get the latest version of iTunes on your Mac or PC and update your iPhone, iPad, or iPod touch with the latest iOS software.

    Last Modified: Nov 19, 2015

     

    Take care,