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Nov 23, 2015 1:54 PM in response to LadyBug0815by mario49,Greetings LadyBug0815,
Thank you for using Apple Support Communities. It seems like you want to download or move ringtones from an old phone to a new phone. I would recommend you read this article, it may be able to help troubleshoot the issue.
Download your past purchases - Apple Support
Ringtones or tones
If you made a backup of these items on your Mac or PC, you can sync the items to your iOS device. You can't download these items again from iTunes in the Cloud.
Learn how to restore missing tones on your iPhone, iPad, or iPod touch running iOS 8.1.1.
Take care
