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Modem won't connect to AOL

875 Views 14 Replies Latest reply: Nov 18, 2006 10:58 AM by ali brown RSS
Ralph Sauer Calculating status...
Currently Being Moderated
Nov 15, 2006 12:37 PM
I'm trying (temporarily I hope) to connect to AOL with my internal modem. I've followed all the instructions in the help file, but I keep getting the message..."An incorrect PPP option has been set. Please verify your settings and try again." Only two boxes were checked in the PPP configuration window, and I've tried unchecking them with no difference. In the System Preferences it says that the internal modem is set up to connect to AOL but is not connected. Under TCP/IP, AOL Dialup is selected. Under the Modem tab, everything is greyed out except for "show modem status in menu bar." Any ideas? I have to use this type of connection for a week or so during a move to another state.
Thanks,
Ralph
Powerbook G4, Mac OS X (10.4.8)
  • BDAqua Level 10 Level 10 (114,800 points)
    Currently Being Moderated
    Nov 15, 2006 12:55 PM (in response to Ralph Sauer)
    Hopefully Ali Brown will stop by... got the AOL thing down pretty good.

    Or you can search for Ali Brown...
  • ali brown Level 7 Level 7 (26,465 points)
    Currently Being Moderated
    Nov 16, 2006 7:00 AM (in response to Ralph Sauer)
    Hi Ralph!

    I'm here!

    AOL/MODEM CONNECTION
    The configuration works for me on my iMac G3. You may need to make some adjustments for your particular Mac and Modem models.

    Read the entire document. Pay attention to *Notes.
    And if you have any questions, please ask them before preceeding.
    Delete only the files listed, no more.

    Sign off and Quit the AOL application.

    See *Note 1
    Navigate to:
    HD > USERS > YOUR HOME > LIBRARY > PREFERENCES
    If present, move to Trash:
    com.apple.internetpref.plist (a file)
    com.apple.internetconnect.plist (a file)
    com.apple.internetconfig.plist (a file)

    HD > USERS > SHARED > AMERICA ONLINE
    If present, move to Trash:
    Access Numbers (a file)
    Disconnect Log (a file)
    Session Diagnostics (a file)

    HD > USERS > SHARED > AMERICA ONLINE > DATA
    Move to Trash:
    Home (file w/Globe icon)

    Don't empty the Trash just yet.

    *Note 1Before you change the settings below, you might want to make notes, or take screen shots of your present configurations. Actually, this should be done before you trash or move any of the files I've listed above.

    Then, open System Preferences > Network
    In each of these panels, after you have made your selections or changes, be sure to click on the "Apply Now" button in the lower right corner, if it's available.

    Location: Select "Automatic"
    Show: Select "Internal Modem", or however you connect.

    On the PPP screen, click "PPP Options". CHECK ONLY THESE options:
    "Send PPP echo packets"
    "Use TCP header compression"
    Click OK

    On the TCP/IP screen, Configure using IPv4: Select "Using PPP"

    On the Modem screen, Select your modem from the list. I'm using an iMac (Summer 2001), and I have "Apple Internal 56K Modem (v.90)" selected. Select your modem.

    Check "Enable error correction and compression in modem"
    "Wait for dial tone before dialing"
    "Dialing": Tone
    "Sound": On
    "Show modem status in menubar" (This isn't really necessary, but it's handy.)

    Also select your Country.

    Then, still in "Network" preferences,
    Location: "Automatic"
    Show: "Network Port Configurations"

    Make sure "Internal Modem", or however you connect, is checked and at the top of the list.
    Click "Apply Now" at the bottom of the screen.
    Quit System Preferences.


    Before you sign on, you will have to reset your "Access Numbers" & "Location".

    Load the AOL application.
    On the Sign-On screen, Click "Setup".
    Next screen, select: "Create a Location with Setup Assistant.
    Click OK.
    Next screen, select: "Add numbers from the list of access phone numbers".
    Click OK.
    Enter your Area Code, and click Next.
    Click on an appropriate number to highlight, and then click "Add".
    On the next screen, do not select either of the two "Dial" options.
    Click OK.
    Add at least 2 numbers in the same manner, and then click "Done".
    That will take you back to your Sign-On screen.

    On the Sign-On screen, Click "Setup" again.
    Select "Add or change a modem or other connection".
    Click "Next".
    Click "Yes", on the resulting screen.

    You should then be able to Sign On to AOL.
    If everything is hunky dory, you can empty the Trash.

    Good Luck!

    ali b
    iMac 600/256/40GB/CD-RW/Rage 128/Ultra, Mac OS X (10.3.5), AOL 10.3.7 & Mac OS 9.2.2/AOL v 5
  • ali brown Level 7 Level 7 (26,465 points)
    Currently Being Moderated
    Nov 16, 2006 10:23 AM (in response to Ralph Sauer)
    You're Welcome Ralph!

    Are you off line when you are doing the steps?
    In System Preferences > Network, what is Location currently set at?
    If you don't change the Location, can you access Show: Internal Modem?

    ali b
    iMac 600/256/40GB/CD-RW/Rage 128/Ultra, Mac OS X (10.3.5), AOL 10.3.7 & Mac OS 9.2.2/AOL v 5
  • ali brown Level 7 Level 7 (26,465 points)
    Currently Being Moderated
    Nov 17, 2006 4:46 PM (in response to Ralph Sauer)
    You're Welcome Ralph!

    For some reason I did not receive an Email notification, that you had responded.

    I'm happy you are connected again.

    "I deleted a lot of old locations in the AOL software..."

    Were the locations that you deleted, in the same location as this step:

    HD > USERS > SHARED > AMERICA ONLINE > DATA
    Move to Trash:
    Home (file w/Globe icon)
    ?

    Or did you delete then thru System Preferences

    ali b
    iMac 600/256/40GB/CD-RW/Rage 128/Ultra, Mac OS X (10.3.5), AOL 10.3.7 & Mac OS 9.2.2/AOL v 5
  • BDAqua Level 10 Level 10 (114,800 points)
    Currently Being Moderated
    Nov 17, 2006 10:16 PM (in response to Ralph Sauer)
    Ralph, how about rewarding Ali Brown with a Solved star and at least one Help star? Not me... Ali!

    It helps people find solutions and help like you did.

    PS. Ali... I swear!
  • ali brown Level 7 Level 7 (26,465 points)
    Currently Being Moderated
    Nov 18, 2006 4:45 AM (in response to Ralph Sauer)
    You're Welcome Again Ralph!

    But could you explain exactly from where, and what you deleted?
    If something is missing from my list, I'd like to add it.
    Thanks!

    And BDAgua,

    LOL!

    ali b
    iMac 600/256/40GB/CD-RW/Rage 128/Ultra, Mac OS X (10.3.5), AOL 10.3.7 & Mac OS 9.2.2/AOL v 5
  • ali brown Level 7 Level 7 (26,465 points)
    Currently Being Moderated
    Nov 18, 2006 9:41 AM (in response to Ralph Sauer)
    Thanks Ralph!

    Did you do that thru Expert Setup, in the Locations Setup window?

    Before you deleted them, when you navigated to:

    HD > USERS > SHARED > AMERICA ONLINE > DATA
    Move to Trash:
    Home (file w/Globe icon)

    Were there other location files listed there besides the Home (file w/Globe icon)?

    ali b
    iMac 600/256/40GB/CD-RW/Rage 128/Ultra, Mac OS X (10.3.5), AOL 10.3.7 & Mac OS 9.2.2/AOL v 5
  • ali brown Level 7 Level 7 (26,465 points)
    Currently Being Moderated
    Nov 18, 2006 10:58 AM (in response to Ralph Sauer)
    Thank Again Ralph!

    That's good to know.

    Sorry that my replies weren't helpful, in solving your problem.

    ali b
    iMac 600/256/40GB/CD-RW/Rage 128/Ultra, Mac OS X (10.3.5), AOL 10.3.7 & Mac OS 9.2.2/AOL v 5

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