14 Replies Latest reply: Nov 18, 2006 10:58 AM by ali brown
Ralph Sauer Level 1 Level 1 (135 points)
I'm trying (temporarily I hope) to connect to AOL with my internal modem. I've followed all the instructions in the help file, but I keep getting the message..."An incorrect PPP option has been set. Please verify your settings and try again." Only two boxes were checked in the PPP configuration window, and I've tried unchecking them with no difference. In the System Preferences it says that the internal modem is set up to connect to AOL but is not connected. Under TCP/IP, AOL Dialup is selected. Under the Modem tab, everything is greyed out except for "show modem status in menu bar." Any ideas? I have to use this type of connection for a week or so during a move to another state.
Thanks,
Ralph

Powerbook G4, Mac OS X (10.4.8)
  • BDAqua Level 10 Level 10 (120,305 points)
    Hopefully Ali Brown will stop by... got the AOL thing down pretty good.

    Or you can search for Ali Brown...
  • ali brown Level 7 Level 7 (26,465 points)
    Hi Ralph!

    I'm here!

    AOL/MODEM CONNECTION
    The configuration works for me on my iMac G3. You may need to make some adjustments for your particular Mac and Modem models.

    Read the entire document. Pay attention to *Notes.
    And if you have any questions, please ask them before preceeding.
    Delete only the files listed, no more.

    Sign off and Quit the AOL application.

    See *Note 1
    Navigate to:
    HD > USERS > YOUR HOME > LIBRARY > PREFERENCES
    If present, move to Trash:
    com.apple.internetpref.plist (a file)
    com.apple.internetconnect.plist (a file)
    com.apple.internetconfig.plist (a file)

    HD > USERS > SHARED > AMERICA ONLINE
    If present, move to Trash:
    Access Numbers (a file)
    Disconnect Log (a file)
    Session Diagnostics (a file)

    HD > USERS > SHARED > AMERICA ONLINE > DATA
    Move to Trash:
    Home (file w/Globe icon)

    Don't empty the Trash just yet.

    *Note 1Before you change the settings below, you might want to make notes, or take screen shots of your present configurations. Actually, this should be done before you trash or move any of the files I've listed above.

    Then, open System Preferences > Network
    In each of these panels, after you have made your selections or changes, be sure to click on the "Apply Now" button in the lower right corner, if it's available.

    Location: Select "Automatic"
    Show: Select "Internal Modem", or however you connect.

    On the PPP screen, click "PPP Options". CHECK ONLY THESE options:
    "Send PPP echo packets"
    "Use TCP header compression"
    Click OK

    On the TCP/IP screen, Configure using IPv4: Select "Using PPP"

    On the Modem screen, Select your modem from the list. I'm using an iMac (Summer 2001), and I have "Apple Internal 56K Modem (v.90)" selected. Select your modem.

    Check "Enable error correction and compression in modem"
    "Wait for dial tone before dialing"
    "Dialing": Tone
    "Sound": On
    "Show modem status in menubar" (This isn't really necessary, but it's handy.)

    Also select your Country.

    Then, still in "Network" preferences,
    Location: "Automatic"
    Show: "Network Port Configurations"

    Make sure "Internal Modem", or however you connect, is checked and at the top of the list.
    Click "Apply Now" at the bottom of the screen.
    Quit System Preferences.


    Before you sign on, you will have to reset your "Access Numbers" & "Location".

    Load the AOL application.
    On the Sign-On screen, Click "Setup".
    Next screen, select: "Create a Location with Setup Assistant.
    Click OK.
    Next screen, select: "Add numbers from the list of access phone numbers".
    Click OK.
    Enter your Area Code, and click Next.
    Click on an appropriate number to highlight, and then click "Add".
    On the next screen, do not select either of the two "Dial" options.
    Click OK.
    Add at least 2 numbers in the same manner, and then click "Done".
    That will take you back to your Sign-On screen.

    On the Sign-On screen, Click "Setup" again.
    Select "Add or change a modem or other connection".
    Click "Next".
    Click "Yes", on the resulting screen.

    You should then be able to Sign On to AOL.
    If everything is hunky dory, you can empty the Trash.

    Good Luck!

    ali b
  • Ralph Sauer Level 1 Level 1 (135 points)
    Hello Ali,
    Thanks for the reply. I started doing everything on your list, but when I got to the "select automatic" step, I got the "incorrect PPP setting warning." I then set it to internal modem, and then when I selected PPP options, everything is greyed out except the first and last check boxes. I haven't gone any further. Any ideas?
    Ralph
  • ali brown Level 7 Level 7 (26,465 points)
    You're Welcome Ralph!

    Are you off line when you are doing the steps?
    In System Preferences > Network, what is Location currently set at?
    If you don't change the Location, can you access Show: Internal Modem?

    ali b
  • Ralph Sauer Level 1 Level 1 (135 points)
    Location is set to automatic. Show is set to internal modem. I now have all the PPP options available and have set them as you suggested. However, I keep getting "An incorrect PPP option has been set. Please verify your settings and try again."
  • Ralph Sauer Level 1 Level 1 (135 points)
    Good news. I deleted a lot of old locations in the AOL software and was able to get a dial-up connection to AOL at about 50K. Thanks for all your help.
    Ralph
  • ali brown Level 7 Level 7 (26,465 points)
    You're Welcome Ralph!

    For some reason I did not receive an Email notification, that you had responded.

    I'm happy you are connected again.

    "I deleted a lot of old locations in the AOL software..."

    Were the locations that you deleted, in the same location as this step:

    HD > USERS > SHARED > AMERICA ONLINE > DATA
    Move to Trash:
    Home (file w/Globe icon)
    ?

    Or did you delete then thru System Preferences

    ali b
  • Ralph Sauer Level 1 Level 1 (135 points)
    Actually, I deleted them in the AOL software. I did follow all your previous steps, though. Thanks again.
    Ralph
  • BDAqua Level 10 Level 10 (120,305 points)
    Ralph, how about rewarding Ali Brown with a Solved star and at least one Help star? Not me... Ali!

    It helps people find solutions and help like you did.

    PS. Ali... I swear!
  • ali brown Level 7 Level 7 (26,465 points)
    You're Welcome Again Ralph!

    But could you explain exactly from where, and what you deleted?
    If something is missing from my list, I'd like to add it.
    Thanks!

    And BDAgua,

    LOL!

    ali b
  • Ralph Sauer Level 1 Level 1 (135 points)
    1) I launched the AOL dial-up software. 2) Went to Location and Edit list. 3) Deleted all locations. 4) Let the software dial the toll free number to find new phone numbers. 5) Chose a local number and made a new location. 6) Entered password and signed on. It connects at around 50kbp. Yeah!!
  • ali brown Level 7 Level 7 (26,465 points)
    Thanks Ralph!

    Did you do that thru Expert Setup, in the Locations Setup window?

    Before you deleted them, when you navigated to:

    HD > USERS > SHARED > AMERICA ONLINE > DATA
    Move to Trash:
    Home (file w/Globe icon)

    Were there other location files listed there besides the Home (file w/Globe icon)?

    ali b
  • Ralph Sauer Level 1 Level 1 (135 points)
    Yes, thru Expert Setup. All the other files you mentioned to be deleted were where they were supposed to be. There were not any other location files listed, but they appeared in the Expert Setup are. Weird.
  • ali brown Level 7 Level 7 (26,465 points)
    Thank Again Ralph!

    That's good to know.

    Sorry that my replies weren't helpful, in solving your problem.

    ali b