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RobF1979

Q: cant add card to apple pay

My AMEX card is not on my phone.  As I try to add it to my phone I receive a message saying that it already exists in my wallet.  Every other card works, even another AMEX card.  Why wont it let me add this one to my phone?  How do I remove it from my wallet to add it back?  ARGH!!! :-)

iPhone 6, iOS 9.1

Posted on Nov 22, 2015 9:18 AM

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Q: cant add card to apple pay

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  • by Genty,

    Genty Genty Nov 25, 2015 2:35 AM in response to RobF1979
    Level 1 (0 points)
    Nov 25, 2015 2:35 AM in response to RobF1979

    In have exactly the same problem, and it happened after the necessity to reset my 6s after another problem. Phone is only 1 month old today, and I have already encountered two problems, the first of which after 2 lengthy calls to apple support, I was able to fix for myself. However having noted similar problems encountered by many others, it appears there is no easy fix.

     

    Noted that many are told to contact AMEX, but this is not their problem, others who take their phones to an apple stores cannot get a fix, and  are either given  new or refurbished replacement phones.....Does anyone have a fix to this problem as it is most annoying having just paid over £600 for the phone to have these sort of glitches, and my nearest apple store is over over 100 miles away.