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Safari is not open anymore or not responding since downloading El Capitan

Since downloading El Capitan (10.11.1) the following problems have occurred

AOL and Virgin email do not work BT Internet and GMail are fine though

Safari has now decided not to respond or is not open anymore so cannot use it to get on the internet

Using Firefox to get on Internet and connection is fine

iMac, OS X El Capitan (10.11.1)

Posted on Nov 22, 2015 1:40 PM

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Question marked as Best reply

Posted on Nov 23, 2015 2:25 AM

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Please take this step regardless of the results of Step 1.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

6 replies
Question marked as Best reply

Nov 23, 2015 2:25 AM in response to Tammosen

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Please take this step regardless of the results of Step 1.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Nov 30, 2015 12:47 PM in response to Linc Davis

Hi Linc


I recall you helped me out with a problem some time ago, so when I saw you helping this other person out with a problem it seems I've developed, I was quite relieved.


My Safari is now too playing up. It won't start at all. Crashes on selection, with the message that "Safari quit unexpectedly. Click reopen to open the application again. This report will be sent to Apple automatically." I too am now using Firefox - I've researched several sites and other similar sounding problems, deleted the files they suggested, cleared caches, cookies, removed 3rd party software, (I think that is where my problem started this afternoon, my mobile phone provider, Vodacom's itemised billing report requires software entitled "ecrypt" to open the bills, and started crashing once I tried to open one. I've subsequently trashed the software but to no avail...) and done what you suggested to the person above. I had the following results:


Step 1. I logged off and signed on as a guest user - go figure - Safari works fine! So I logged back in as Clive Lake, and it crashed immediately, wouldn't even fire up or start with the same message...


Step 2. I rebooted in safe mode after disconnecting all peripherals: No go I'm afraid... I've tried several times and am in fact still in safe mode.


It would appear something I've done in my profile has caused the problem.


Any advice as to where to go from here would be appreciated.


Regards


Clive L.


iMac (21.5-inch, Late 2013)

OS X v10.11.1

3.1 GHz Intel Core i7

16 GB 1600 MHz DDR3

NVIDIA GeForce GT 750M 1024 MB


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Safari is not open anymore or not responding since downloading El Capitan

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