maynardmacfan
Level 1 (10 points)

Q: app store can't authenticate apple id

During upgrading to EI Capitan, two-step apple id verification hang forever... so I just restarted my iMac. It started up successfully and did not complain the apple id issue.

 

Then Mac App Store told me that there are available upgrades. Opened the Mac App Store, clicked Updates, and Update ALL. I was requested to enter apple id password. So did I. Then App Store stay on the password enter phage forever... Same happens to iTunes for apple id password verification.

 

So what can I do to make app store/iTunes work with apple id password verification? Thanks a lot!

iMac, OS X El Capitan (10.11.1)

Posted on Nov 22, 2015 6:50 PM

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maynardmacfan

Q: app store can't authenticate apple id

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  • by brenden dv,

    brenden dv brenden dv Nov 24, 2015 6:36 AM in response to maynardmacfan
    Community Specialists
    Nov 24, 2015 6:36 AM in response to maynardmacfan

    Hi maynardmacfan,

     

    Welcome to the Apple Support Communities! I'm sorry to hear you are having these issue with your Apple ID. I'm sure we can help you figure out what is going on, or at least point you in the right direction, but we may need a bit more detail on your exact situation. Any additional info may help us help you:

     

    1. You are describing issues with your Apple ID in multiple services (Mac App Store, iTunes, etc); are you still able to log in and manage your Apple ID on the My Apple ID page?

     

    2. You mentioned that this first started with a two-step Apple ID verification during the El Capitan upgrade; do you still see the same issues if you turn two-factor off temporarily? And if that seems to resolve the issue, what happens when you turn it back on? (More info on two-factor authentication)

     

    Thanks!

  • by maynardmacfan,

    maynardmacfan maynardmacfan Nov 24, 2015 4:48 PM in response to brenden dv
    Level 1 (10 points)
    Nov 24, 2015 4:48 PM in response to brenden dv

    Hi Breden,

     

    Thanks for your help!

     

    I can use my apple id on other devices without any issue. I can even use the apple id on browser too. It just can't go through from my iMac's App Store and iTunes. This is the only case that the apple id does not work.

     

    The point is, I have been using this iMac for iOS devices synchronization. Being not able to login to app Store and iTunes store from this iMac, I am not able to update software on the iMac.

     

    I am not with my iMac now so I can't test option 2. Will let you know once this option is tested.

     

    Thanks a lot!

  • by maynardmacfan,

    maynardmacfan maynardmacfan Nov 26, 2015 8:50 PM in response to brenden dv
    Level 1 (10 points)
    Nov 26, 2015 8:50 PM in response to brenden dv

    Hi Brenden,

     

    I tried option 2: Disable two-step authorization but the issue persists. Re-enabling two-step does not solve the issue either.

     

    Would you please review this? Thanks!

     

    maynardmacfan

  • by brenden dv,

    brenden dv brenden dv Nov 28, 2015 2:54 PM in response to maynardmacfan
    Community Specialists
    Nov 28, 2015 2:54 PM in response to maynardmacfan

    Hi maynardmacfan,

     

    Thank you for using the Apple Support Community. I'm sorry to hear you are still having these issues with your Apple ID. Given the nature of the issues you are describing and your current configuration, you may be better served by reaching out to one of Apple's other available resources for more direct assistance - https://getsupport.apple.com/GetproductgroupList.action

     

     

    Regards

  • by babowa,

    babowa babowa Nov 28, 2015 2:55 PM in response to maynardmacfan
    Level 7 (32,357 points)
    iPad
    Nov 28, 2015 2:55 PM in response to maynardmacfan

    Did you purchase this iMac new or used?

  • by maynardmacfan,

    maynardmacfan maynardmacfan Dec 6, 2015 1:12 AM in response to babowa
    Level 1 (10 points)
    Dec 6, 2015 1:12 AM in response to babowa

    Hi Babowa,

     

    I bought this iMac new back to 2009. Thanks!

     

    maynardmacfan

  • by babowa,

    babowa babowa Dec 6, 2015 8:30 AM in response to maynardmacfan
    Level 7 (32,357 points)
    iPad
    Dec 6, 2015 8:30 AM in response to maynardmacfan

    Did you at any time use a different Apple ID/password?

     

    If not, I do not know why it would do that except that obviously there appears to be a problem with the app store recognizing your ID. I would address this with Apple - either in store if there is one close or via online support:

     

    http://www.apple.com/support/mac/app-store/

     

    https://www.apple.com/emea/support/itunes/contact.html