iPhone6 to Windows

Question

Level 1

10 points

iPhone6 to Windows

I was recently trying to update my iphone6 and after I downloaded iTunes, my iphone6 is no longer being recognized and will not sync. I've followed every step in the online troubleshooting guide, checked the USB port (it does detect the iPhone, iPod, iPad, and other USB media), and even reinstalled iTunes. When I run the diagnostics under the Help menu in iTunes, it tells me that the iPod or device is not being detected. However, the USB port is functional, the iPhone is fully charged, and the only thing that has changed is the updated iTunes. I don't know what else to do 😟 Any ideas?

Self-built laptop, Windows7

Posted on Nov 22, 2015 8:08 PM

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Answer 1

Nov 23, 2015 12:21 PM in response to Sigitpramono

You might have some luck with this method worked for me (shows Windows 10, but will also work on Windows 7):

http://www.technipages.com/itunes-fix-iphone-or-ipod-not-detected-in-windows

Otherwise, here is the official Apple site for this issue:

iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

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Answer 2

turingtest2

Level 10

272,761 points

Nov 25, 2015 12:43 PM in response to Sigitpramono

Try the following:

Open Control Panel > Device Manager
Plug in your device
Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver
Right-click and select Update Driver Software...
Click Browse my computer for driver software
Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
Click Let me pick from a list of device drivers on my computer
Click Apple Mobile Device USB Driver
Click Next, then Close and exit Device Manager

tt2

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