MattBook101
Level 1 (1 points)

Q: Photoshop cs6 screen flickering black, iMac 21" 4k Monitor

I have recently acquired one of the new iMac 21" with 4k monitor. When using Photoshop CS6 with a tablet connected the screen keeps flickering to black when using certain functions, such as pressing the alt key or space bar, among other commands. It's really upsetting the workflow. From what I have seen on other forums it appears to be a GPU issue!? I was wondering, since I have spent such a significant sum of money on this computer recently, whether or not there will be an update or workaround to solve this problem in the not to distant future, a more permanent fix than simply disabling the GPU settings in the Photoshop preferences? I was also wondering whether any one else has experienced this on the new monitors? And lastly if this is a problem that others have been experiencing with the CC iteration of Photoshop?

 

OS X El Capitan 10.11

iMac (Retina 4K, 21.5-inch, Late 2015)

Processor 3.1 GHz Intel Core i5

Memory 16 GB 1867 MHz DDR3

Graphics Intel Iris Pro Graphics 6200 1536 MB

 

Thanks for any help or advice.

OS X El Capitan (10.11)

Posted on Nov 23, 2015 4:10 AM

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MattBook101

Q: Photoshop cs6 screen flickering black, iMac 21" 4k Monitor

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  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Nov 23, 2015 5:33 AM in response to MattBook101
    Level 9 (58,956 points)
    Photos for Mac
    Nov 23, 2015 5:33 AM in response to MattBook101

    If the issue only occurs with CS6, contact Adobe and inquire. In addition you have 90 days of free AppleCare telephone support, please call that too.

  • by macedotavares,

    macedotavares macedotavares Oct 12, 2016 2:25 PM in response to MattBook101
    Level 1 (4 points)
    Oct 12, 2016 2:25 PM in response to MattBook101

    I've had this problem ever since I bought mine, 3 months ago. Nothing that Apple Care suggested seemed to work. Then, while fiddling cluelessly with the System Settings, I may have fixed it.


    Go to Displays, choose "Scaled", and then select some resolution other than "default". Then, where you chose "Scaled", change back to "Default". This did the trick for me. Immediately after that, the flashes stopped and it's been a couple of weeks now.


    By the way, this bug is not exclusive to Photoshop. It happens whenever a custom cursor changes back to a default one. Even some websites (like zappos) can suffer from this.