When I open "Music" app, there is only a picture with no options anywhere on the screen. Where is the list of songs I purchased?

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Level 1

8 points

When I open "Music" app, there is only a picture with no options anywhere on the screen. Where is the list of songs I purchased?

I haven't listened to music in awhile and now I can't find how to view my purchased music on my iPhone 5. I did manage to activate "hey, siri" and used that to play one of my songs, so they are still on my phone, but where the **** is the list? The "Music" app only shows a picture and there is nothing to press for any kind of option.

I just want to listen to my songs while riding my motorcycle. Why do they have to make this so freakin difficult?

iPhone 4, Windows 7, Reinstalled Win 7

Posted on Nov 22, 2015 11:26 PM

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Answer 1

Best reply

Brett L

Community Specialist

Nov 24, 2015 7:39 PM in response to St8kout

Hi St8kout,

If you are having issues with your iPhone's Music app being unresponsive to the screen, you may want to try some things to troubleshoot.

First, quit all running applications and test again -

Force an app to close in iOS

Next, I would try restarting the iPhone -

Restart your iPhone, iPad, or iPod touch

Thanks for using Apple Support Communities.

Best to you.

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Answer 2

St8kout Author

Level 1

8 points

Nov 24, 2015 7:43 PM in response to Brett L

Thanks, that worked. Apple support was kind of useless, sending me looking for 'restrictions' (there were none), then saying I was missing the "music" app. Now they just sent an email saying I should call them. But problem solved.

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Answer 3

judysings

Community Specialist

Nov 25, 2015 6:23 AM in response to St8kout

I'm glad to hear it is working again.

Be well.

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