christania17
Level 1 (4 points)
iPhone

Q: my iphone 6s battery sign got stuck

i got my iphone 6s 94gb +- last month ago and the battery sign begin to stuck in the 3rd or 4rd days after

i heard that maybe it's because of candy crush when we change the time so I stop change the time and it seems work but after that i charged my iphone when its battery increase 1% it goes stuck in that (ex: from 12% to 13% it's stuck in 13%) and i have to restart my iphone to get it back to normal and it's happen very frequently

iPhone 6s, iOS 9.1, rosegold 94gb

Posted on Nov 23, 2015 1:50 AM

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christania17

Q: my iphone 6s battery sign got stuck

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  • by sterling r,

    sterling r sterling r Nov 24, 2015 9:45 AM in response to christania17
    Community Specialists
    Nov 24, 2015 9:45 AM in response to christania17

    Hello there christiana17,

     

    It sounds like you are charging your phone but even when fully charged the status only goes up by 1% and you need to restart the phone to update it properly. We should be able to resolve that with software troubleshooting, so I would start by quitting the Settings app:

     

    Force an app to close in iOS
    https://support.apple.com/en-us/HT201330

    1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
    2. Swipe left to find the app you want to close.
    3. Swipe up on the app's preview to close it.

     
    When you have done that restart the device and test the issue again:

    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/en-us/HT201559
     
    I don't think it will, but if the issue persists, backup your device to iTunes, then restore it as new and verify that it works. 
     
    How to erase your iOS device and then set it up as a new device or restore it from backups
    https://support.apple.com/en-us/HT204686


    If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself. Thank you for using Apple Support Communities, let us know how that goes!