Rescue email problems

I lost my iphone 4s last year and never got it back, recently I got the iphone5s and when i logged in to my icloud with my email that i used on my 4s there was another email account on it (from the person that found my phone and never gave it back) and now i cant access all details because I need to answer security questions and I cant remembre the answers and i could reset the questions with the rescue email but the problem is that the rescue email is not mine. what should i do?

iPhone 5s, iOS 9.1

Posted on Nov 23, 2015 3:34 AM

1 reply

Nov 24, 2015 11:20 AM in response to Community User

Hello nata_n,


After reviewing your post, It sounds like the rescue email address is someone else's email address, and you do not remember the security questions. I would recommend you read this article, it may be able to help troubleshoot the issue.


If you think your Apple ID has been compromised - Apple Support


Thank you for using Apple Support Communities.
Have a nice day.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Rescue email problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.