I am having a peculiar problem since today evening, my app store is showing blank screens except in updates and my Itunes is also not showing any top charts or anything. i have done the basic trouble shooting but to no avail. Please help me.Mine is Iphone 6 plus running IOS 9.1.
iPhone 6 Plus, iOS 9.1, App Store and ITunes not working.
Hi there yenyeskay,
It sounds like the Featured page doesn't work in either the App or iTunes Store apps. I would start by singing out of iTunes & App Stores in your Settings:
iTunes, iBooks, and App Store
- Tap Settings > iTunes & App Store.
- Tap your Apple ID. If you see the option to Sign In, you can change your Apple ID now.
- Tap Sign Out.
Sign in with a different Apple ID on your iPhone, iPad, or iPod touch
Then close the Settings, as well as the iTunes and App Store apps:
Force an app to close in iOS
https://support.apple.com/en-us/HT201330
1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
2. Swipe left to find the app you want to close.
3. Swipe up on the app's preview to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/en-us/HT201559
Thank you for using Apple Support Communities, let us know how that goes!
Hi there yenyeskay,
It sounds like the Featured page doesn't work in either the App or iTunes Store apps. I would start by singing out of iTunes & App Stores in your Settings:
iTunes, iBooks, and App Store
- Tap Settings > iTunes & App Store.
- Tap your Apple ID. If you see the option to Sign In, you can change your Apple ID now.
- Tap Sign Out.
Sign in with a different Apple ID on your iPhone, iPad, or iPod touch
Then close the Settings, as well as the iTunes and App Store apps:
Force an app to close in iOS
https://support.apple.com/en-us/HT201330
1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
2. Swipe left to find the app you want to close.
3. Swipe up on the app's preview to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/en-us/HT201559
Thank you for using Apple Support Communities, let us know how that goes!
Thank You sterling r. It solved my problem.
My pleasure, glad to help!
I am having a problem with App store and Itunes both not showing their featured screens in my Iphone 6 plus running IOS9.1?
