Q: The problems after changing Apple id

I have changed my apple id because I want to separate my ipad and my mum's iphone backup..
but after I changed to new ID, my old ID cannot use..
I tried to find my ID but it said the ID does not assist;
then I tried to create a new by using that email, it said the email has been used.
But I cannot use the ID..
What should I do?
Thank You!

iOS 9.1, Apple Id

Posted on Nov 23, 2015 7:10 AM

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Q: The problems after changing Apple id

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by brenden dv,

brenden dv Nov 24, 2015 1:05 PM in response to ngannnnwhyukjae
Community Specialists

Nov 24, 2015 1:05 PM in response to ngannnnwhyukjae

Hi ngannnnwhyukjae,

I'm sorry to hear you are having these issues with your Apple ID. I'm a bit unclear on the exact process you followed or your previous configuration (for example, were both you and your mother sharing an Apple ID?), but you may want to double-check to see if you followed the procedure outlined in this article:

Change your Apple ID - Apple Support

Regards
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