ipad pro will not power on

My ipad pro will not power on. Suggestions?

iPad (3rd gen) Wi-Fi, iOS 9.1

Posted on Nov 23, 2015 5:40 PM

Reply
14 replies

Nov 8, 2017 10:36 AM in response to R1zzrack

So I am not the only one! I own 6 iPad pro 9.7" units. 2 of the units died within the same week. These were both purchased at the same time. One unit had a random issue where it will power off, but still has a full charge. Installing the latest iOS beta (I am an iOS developer) helped that one not power off as often.


The other unit as you described at first would power off or reboot, and I was able to restore to the 11.2 image, but now no matter what it will not power on.

Nov 24, 2015 7:11 AM in response to Beatt

It's a known issue with the iPad Pro. Performing a device restart will revive the unit until it gets charged to 100%, then the same symptom will occur.


Force Restart (won't affect settings/data/music/apps/etc)

1. Press and hold the Sleep/Wake button

2. Press and hold the Home button

3. Keep holding both buttons until the display turns off, then back on displaying the Apple logo.


Apple knows of the issue and has suggested what I mentioned above until the issue is resolved:

If your iPad Pro stops responding and the screen is black - Apple Support

Nov 26, 2016 1:27 AM in response to hectorgp

My ipad pro has the same problem as yours always. I just brought this one as brandnew last week, nov 16,2016. The battery has being drained and no matter what i do, it won't responded to any restart i made. The unit is also not responsive to whatever troubleshooting i made. It wont charge as well. I tried all of the alternatives to charge but there's no improvement. Still the same. What would i do to solve this problem? Thank you

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ipad pro will not power on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.