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Apple ID Activation

i bought second hand iphone 4. and when i restart it my problem starts. i dont have idea about the apple id of the first user before me and the seller. please help thanks

iPhone 4, iOS 7.1.2

Posted on Nov 23, 2015 11:14 PM

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2 replies

Nov 23, 2015 11:31 PM in response to Chadchadz

If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515


If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you.


You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

Apple ID Activation

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