iPhone 5 GSM problems...

Question

iPhone 5 GSM problems...

Hi,

I included the previous events leading up to the main problem down below. Feel free to skip all of it as it's just restoring errors and it eventually restored. There is just one main problem. Thanks!

I own an iPhone 5, GSM.

For some reason, it refuses to restore.

I'd plug it into iTunes and it gives me the connect to iTunes screen. It gives me the option to restore or update. I wish to restore it so I click restore.

All seems fine, it begins to download the firmware. But the iPhone will disconnect and reconnect multiple times whilst it's downloading. I'd say about 5-10 minutes apart.

When the restore part of the process comes, it will go through all it's genuine disconnect reconnect stuff, the apple logo with the loading bar comes up and it then says error 14.

Update: Restore Attempt #2, little progress was made. The first whitebar filled completely, it disconnected, reconnected and showed another apple logo with the white bar. It completed, I was greeted with a vibration and the white "hello" screen in different languages, itunes did it's whole welcome to new iphone stuff blah blah blah, I got through to the apple id sign in page. I input my credentials and it said that it couldn't connect to the server, I tried the other way that involved iCloud that it gave me and all the stuff. But none worked. I tried restarting my iPhone, it got into a little bit of a reboot loop which I thought was weird but eventually turned back onto the same "Hello" screen. I was able to log in and has worked since.

Everything works, until my bill gets repayed I have to use facetime audio which is working fine and all. But I have noticed that it is getting very hot. Like right now if I was to place it on my knee it would be very uncomfortable. But just leaving it locked seems fine. I think the issue may be is that it had stayed plugged in for a long time and had a full charge by the time it had restored. And maybe it just got hot because the battery was becoming full. Should I be worried?

Also, little question. As of posting this on the 24/11/15 [I'm aussie, different times]. Is iOS 9.1 the latest version or just the latest version for an iPhone 5?

Thanks!

Thanks!

iPhone 5, iOS 9.1

Posted on Nov 23, 2015 5:42 PM

Reply

Answer 1

Nov 23, 2015 6:13 PM in response to DoNotLetMeTakeCareOfYourDevice

And now I am back to the main reason why I did this whole restore that took more than a year to eventually complete. The iPhone will randomly fade, showing a blue and black screen with some icons showing. Sometimes it's just black bars. Blue bars. Just a mixure of patterns. It then proceeds to reboot. Sometimes it will get stuck in a loop and it seems the way to get it out is to hold the power and sleep until it turns off, then proceed to turn it back on. This has only happened once since the restore and that was because I was trying to close the music app from the multi task double home button click screen. It had got stuck in a loop and got in a loop. I just did what I did above and it seems to be working.

Update: I was listening to iTunes radio, it was working until Madonna came on. No wonder it shut. No buttons would work and nothing would be moving except for the music duration bar. The music duration was frozen, everything. It then faded black then a yellowey vomit color and then off. No loop. But it took a few attempts to turn it back on. Ended up holding the home and lock button for a few seconds and it turned back on. Then turned off during boot up, then proceeded to reboot it's self. Then went black with white bars. And just got in a loop. I turned it off using the home and power button, waited a few seconds then turned it on using the lock button. It it again but then proceeded to reboot successfully. When it got to the lock screen I noticed this flickering in the background. But all worked normal for the most part. Going into a fullsized app with a white background like Settings stopped the flickering until I returned to the home screen. Lowering the brightness right down had also stopped the flickering but it's annoying having to have the brightness level down.

It seems that iTunes radio may be the problem, because when I was trying to close the music app I was using iTunes radio.

Please help.

Reply

Answer 2

Nov 23, 2015 6:33 PM in response to DoNotLetMeTakeCareOfYourDevice

I turned on auto brightness out of curiosity and it brought the brightness level to about half way. There was a small amount of flickering but hardly noticeable.

The device then turned the display off because I hadn't been using it. Out of curiosity I turned the brightness up to full and the flickering had stopped! But will it stay stopped? I'm not sure.

Using the music app so far, seems fine. Listening to iTunes radio. All is well.

At this point your probably asking what do you want help with then?

The rebooting. It is still doing it. I'm not sure if the iTunes Radio is to blame. But we will see. Will update.

Happened again. iTunes radio was being used. The songs kept pausing and I kept on playing, I just assumed it was buffering and dealt with it. I then put the phone in my pocket, grabbed a drink of water and low and behold, it had rebooted. And is currently in a loop.

I got it out with the same step. Holding both buttons until it turns off. Waiting a few seconds. Turning it back on with the lock button. It's really starting to get to me. But what I found interesting was that there was no flickering. Perhaps a breakthrough has been made on that part?

Thanks.

Reply

Answer 3

Nov 23, 2015 6:50 PM in response to DoNotLetMeTakeCareOfYourDevice

And it did it again. iTunes radio. Got through a good couple of songs. Stopped half way through one of them. Did the same. But this time, I couldn't turn it on with the lock button. I used both buttons and it turned on. Flicking on the top and bottom of the lock screen, in the middle. Went away when I turned the brightness down and then back up.

I'm going to try playing music from Youtube and seeing what happens.

Thanks.

Reply

Answer 4

Nov 23, 2015 8:20 PM in response to DoNotLetMeTakeCareOfYourDevice

I have been using it for a while now. Not using the music app. Just youtube, text, face time and 9gag. It went on 20% so I put it on power saver. All seemed good until maybe 10 minutes later when I rebooted and asked me to connect to itunes. I turned it off and turned it back on and it booted as normal.

Strange.

So I guess the Music App is the problem. Any suggestions?

p.s i havent tested it with locally saved music, just itunes radio.

Reply

Answer 5

Nov 24, 2015 3:28 AM in response to DoNotLetMeTakeCareOfYourDevice

it is working until tonight, I was using 9gag and i got a skype message so i tapped on it and it faded blue and shut off. If I try and turn it back on it will turn off again during boot.

Please help.

Reply

Answer 6

Nov 29, 2015 7:40 PM in response to DoNotLetMeTakeCareOfYourDevice

please help me!!!

i found the logs and included it:

2015-11-30 13:35:39.121 [3208:1f34]: restore library built Sep 28 2015 at 12:12:56

2015-11-30 13:35:39.121 [3208:1f34]: iTunes: iTunes 12.3.1.23

2015-11-30 13:35:39.121 [3208:1f34]: iTunes: Software payload version: 13B143 (option key)

2015-11-30 13:35:39.121 [3208:1f34]: iTunes: Using MobileRestore state machine

[03:36:38.0530] Changing state from '(null)' to 'Restoring'

[03:36:38.0530] requested restore behavior: Update

[03:36:38.0530] amai: AMAuthInstallBundleCopyBuildIdentityForVariant: No baseband chipid reported. Will match Build Identity based on ap chipid and boardid only.

[03:36:38.0530] requested restore behavior: Update

[03:36:38.0530] requested variant: Update

[03:36:38.0530] requested restore behavior: Update

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is True

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreLogo" Digest = "<CFData 00000039EF143310 [00007FFE42B98100]>{length = 20, capacity = 20, bytes = 0x9bf7577b3ba8e4b8b48e1537131faa8e8f7e176e}"

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreDeviceTree" Digest = "<CFData 00000039EF142C80 [00007FFE42B98100]>{length = 20, capacity = 20, bytes = 0xecb99f7ac13e46e5c4be58a46193e7552e22c965}"

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreKernelCache" Digest = "<CFData 00000039EF142900 [00007FFE42B98100]>{length = 20, capacity = 20, bytes = 0x3ca88223013f31215229f9eaaf2b13a316bf540d}"

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreRamDisk" Digest = "<CFData 00000039EF141FD0 [00007FFE42B98100]>{length = 20, capacity = 20, bytes = 0xe576192abded4bf3b940f0b2a9a417b7b2bd005d}"

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBEC" Digest = "<CFData 00000039EF142510 [00007FFE42B98100]>{length = 20, capacity = 20, bytes = 0x81a374fa6401c0bebe776fc0a959322923bca7a6}"

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBSS" Digest = "<CFData 00000039EF142200 [00007FFE42B98100]>{length = 20, capacity = 20, bytes = 0x6b2903728a70c3a7a608d6e4941c5b4aa16f1b65}"

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "KernelCache" Digest = "<CFData 00000039EF1429E0 [00007FFE42B98100]>{length = 20, capacity = 20, bytes = 0x3ca88223013f31215229f9eaaf2b13a316bf540d}"

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "ftap" not part of manifest, skipping

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "rfta" not part of manifest, skipping

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "ftsp" not part of manifest, skipping

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "rfts" not part of manifest, skipping

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "LLB" Digest = "<CFData 00000039EF1424A0 [00007FFE42B98100]>{length = 20, capacity = 20, bytes = 0xee682085e9f5f4d8f5c8dacf0fb10811e33e0e2a}"

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "AppleLogo" Digest = "<CFData 00000039EF144420 [00007FFE42B98100]>{length = 20, capacity = 20, bytes = 0x9bf7577b3ba8e4b8b48e1537131faa8e8f7e176e}"

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging1" Digest = "<CFData 00000039EF144E30 [00007FFE42B98100]>{length = 20, capacity = 20, bytes = 0x6e7701354a7f6872f56efcfcd6329ce2c175dcc7}"

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryFull" Digest = "<CFData 00000039EF143C40 [00007FFE42B98100]>{length = 20, capacity = 20, bytes = 0x86bc1070874154708cef6c21d5ea2b1efd3ab75d}"

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryPlugin" Digest = "<CFData 00000039EF143770 [00007FFE42B98100]>{length = 20, capacity = 20, bytes = 0x55c769b22b38a013c8c5d5267b9219ab8a9bb927}"

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging0" Digest = "<CFData 00000039EF144D50 [00007FFE42B98100]>{length = 20, capacity = 20, bytes = 0x779cafa6ad0bb7a7309326aca93ea3b14714d574}"

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow0" Digest = "<CFData 00000039EF144CE0 [00007FFE42B98100]>{length = 20, capacity = 20, bytes = 0x3c9ebdb3da3c6859c27fe25ff023aa0699ef8f79}"

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow1" Digest = "<CFData 00000039EF144960 [00007FFE42B98100]>{length = 20, capacity = 20, bytes = 0xea2267589a89306b3d07af58bc34f6bfe93a1726}"

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RecoveryMode" Digest = "<CFData 00000039EF1446C0 [00007FFE42B98100]>{length = 20, capacity = 20, bytes = 0xb05b4e831c6fda9510898b25c73f7f0a8c8db711}"

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "DeviceTree" Digest = "<CFData 00000039EF144F10 [00007FFE42B98100]>{length = 20, capacity = 20, bytes = 0xecb99f7ac13e46e5c4be58a46193e7552e22c965}"

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBoot" Digest = "<CFData 00000039EF144A40 [00007FFE42B98100]>{length = 20, capacity = 20, bytes = 0xa13f0d3590329cb6510747cbddce87bc6c6f8a3e}"

[03:36:39.0390] amai: _AMAuthInstallBundleCreateServerRequestDictionary: using UniqueBuildID <CFData 00000039EE785DC0 [00007FFE42B98100]>{length = 20, capacity = 20, bytes = 0x6945bb8782277f228ab2cb3b4baa89fc2f24d4e4}

[03:36:39.0390] amai: AMAuthInstallRequestSendSync: SSO function returned NULL and no SSO token was provided, SSO disabled.

[03:36:39.0405] amai: tss_submit_job_with_retry: TSS Connection attempt 1 of 3. (Will retry if TSS_ERR_SERVER_NOT_REACHABLE.)

[03:37:09.0883] amai: tss_submit_job: HttpQueryInfo returned 200

[03:37:10.0133] amai: AMAuthInstallRequestSendSync: received tss response (server version: 2.1.0)

[03:37:10.0211] amai: _AMAuthInstallBundlePopulatePersonalizedBundle: no entry in manifest found for "ftap"

[03:37:10.0211] amai: _AMAuthInstallBundlePopulatePersonalizedBundle: no entry in manifest found for "rfta"

[03:37:10.0211] amai: _AMAuthInstallBundlePopulatePersonalizedBundle: no entry in manifest found for "ftsp"

[03:37:10.0211] amai: _AMAuthInstallBundlePopulatePersonalizedBundle: no entry in manifest found for "rfts"

[03:37:10.0305] amai: _AMAuthInstallBundlePopulatePersonalizedBundle: no entry in manifest found for "Diags"

[03:37:10.0383] iBoot build-version = iBoot-2817.10.34

[03:37:10.0383] iBoot build-style = RELEASE

[03:37:10.0383] requested restore behavior: Update

[03:37:10.0383] unable to open device_map.txt: No such file or directory

[03:37:10.0383] found device map entry for 0x00008950 0x00000002. boardConfig=n42ap platform=s5l8950x

[03:37:10.0383] _AMRestoreCopyDeviceMapPlistEntryForHardware: firmwareDirectory not in options

[03:37:10.0383] AMDeviceIoControl: GetOverlappedResult failed

[03:37:10.0383] AMDeviceIoControl: pipe stall

[03:37:10.0383] USBControlTransfer: error 31, usbd status c0000004

[03:37:10.0383] command device request for 'getenv radio-error' failed: 2008

[03:37:10.0383] radio-error not set

[03:37:10.0383] unable to open device_map.txt: No such file or directory

[03:37:10.0383] <Recovery Mode Device 00000039EE95E940>: production fused device

[03:37:10.0383] requested restore behavior: Update

[03:37:10.0383] interface has 1 endpoints, file pipe = 1

[03:37:10.0383]

[03:37:10.0383] <Recovery Mode Device 00000039EE95E940>: operation 4 progress -1

[03:37:10.0445] bootstrapping restore with iBEC

[03:37:10.0445] requested restore behavior: Update

[03:37:10.0445] <Recovery Mode Device 00000039EE95E940>: operation 31 progress -1

[03:37:11.0462] <Recovery Mode Device 00000039EE95E940>: Recovery mode succeeded

[03:37:11.0462] Finished Recovery Restore Phase: Successful

[03:37:11.0790] Recovery mode device disconnected

[03:37:11.0790] Device removed when in state Restoring, moving device to transition state

[03:37:11.0790] Changing state from 'Restoring' to 'Transitioning'

[03:37:11.0790] Creating timer to monitor transition

[03:37:15.0208] Recovery mode device connected

[03:37:15.0208] Transitioning device returned, continuing restore.

[03:37:15.0208] Canceling timer

[03:37:15.0208] Changing state from 'Transitioning' to 'Restoring'

[03:37:15.0208] requested restore behavior: Update

[03:37:15.0224] amai: AMAuthInstallBundleCopyBuildIdentityForVariant: No baseband chipid reported. Will match Build Identity based on ap chipid and boardid only.

[03:37:15.0224] requested restore behavior: Update

[03:37:15.0224] requested variant: Update

[03:37:15.0224] requested restore behavior: Update

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is False

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreLogo"

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreDeviceTree"

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreKernelCache"

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreRamDisk"

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBEC"

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBSS" has been previously personalized; skipping it

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "KernelCache"

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "ftap" not part of manifest, skipping

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "rfta" not part of manifest, skipping

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "ftsp" not part of manifest, skipping

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "rfts" not part of manifest, skipping

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "LLB" has been previously personalized; skipping it

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "AppleLogo"

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging1"

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryFull"

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryPlugin"

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging0"

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow0"

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow1"

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RecoveryMode"

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "DeviceTree"

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBoot"

[03:37:16.0146] amai: _AMAuthInstallBundleCreateServerRequestDictionary: nothing to be done

[03:37:16.0146] iBoot build-version = iBoot-2817.10.34

[03:37:16.0146] iBoot build-style = RELEASE

[03:37:16.0146] requested restore behavior: Update

[03:37:16.0161] requested restore behavior: Update

[03:37:16.0177] unable to open device_map.txt: No such file or directory

[03:37:16.0193] found device map entry for 0x00008950 0x00000002. boardConfig=n42ap platform=s5l8950x

[03:37:16.0193] _AMRestoreCopyDeviceMapPlistEntryForHardware: firmwareDirectory not in options

[03:37:16.0193] AMDeviceIoControl: GetOverlappedResult failed

[03:37:16.0193] AMDeviceIoControl: pipe stall

[03:37:16.0193] USBControlTransfer: error 31, usbd status c0000004

[03:37:16.0193] command device request for 'getenv radio-error' failed: 2008

[03:37:16.0193] radio-error not set

[03:37:16.0193] unable to open device_map.txt: No such file or directory

[03:37:16.0193] <Recovery Mode Device 00000039EE668160>: production fused device

[03:37:16.0193] requested restore behavior: Update

[03:37:16.0193] interface has 1 endpoints, file pipe = 1

[03:37:16.0193]

[03:37:16.0193] <Recovery Mode Device 00000039EE668160>: operation 4 progress -1

[03:37:16.0242] unable to open device_map.txt: No such file or directory

[03:37:16.0242] found device map entry for 0x00008950 0x00000002. boardConfig=n42ap platform=s5l8950x

[03:37:16.0242] _AMRestoreCopyDeviceMapPlistEntryForHardware: firmwareDirectory not in options

[03:37:16.0242] requested restore behavior: Update

[03:37:16.0242] <Recovery Mode Device 00000039EE668160>: operation 42 progress -1

[03:37:16.0242] requested restore behavior: Update

[03:37:17.0257] <Recovery Mode Device 00000039EE668160>: operation 5 progress -1

[03:37:17.0929] unable to open device_map.txt: No such file or directory

[03:37:17.0929] found device map entry for 0x00008950 0x00000002. boardConfig=n42ap platform=s5l8950x

[03:37:17.0929] _AMRestoreCopyDeviceMapPlistEntryForHardware: firmwareDirectory not in options

[03:37:17.0929] AMDeviceIoControl: GetOverlappedResult failed

[03:37:17.0929] AMDeviceIoControl: pipe stall

[03:37:17.0929] USBControlTransfer: error 31, usbd status c0000004

[03:37:17.0929] command device request for 'getenv ramdisk-delay' failed: 2008

[03:37:20.0414] <Recovery Mode Device 00000039EE668160>: operation 6 progress -1

[03:37:21.0431] <Recovery Mode Device 00000039EE668160>: operation 7 progress -1

[03:37:21.0759] <Recovery Mode Device 00000039EE668160>: operation 8 progress -1

[03:37:21.0759] unable to open device_map.txt: No such file or directory

[03:37:21.0759] found device map entry for 0x00008950 0x00000002. boardConfig=n42ap platform=s5l8950x

[03:37:21.0759] _AMRestoreCopyDeviceMapPlistEntryForHardware: firmwareDirectory not in options

[03:37:21.0759] <Recovery Mode Device 00000039EE668160>: operation 9 progress -1

[03:37:21.0759] <Recovery Mode Device 00000039EE668160>: Recovery mode succeeded

[03:37:21.0759] Finished Recovery Restore Phase: Successful

[03:37:28.0260] Recovery mode device disconnected

[03:37:28.0260] Device removed when in state Restoring, moving device to transition state

[03:37:28.0260] Changing state from 'Restoring' to 'Transitioning'

[03:37:28.0260] Creating timer to monitor transition

[03:37:32.0803] RestoreOS mode device connected

[03:37:32.0803] Transitioning device returned, continuing restore.

[03:37:32.0803] Canceling timer

[03:37:32.0803] Changing state from 'Transitioning' to 'Restoring'

[03:37:32.0803] requested restore behavior: Update

[03:37:32.0803] amai: AMAuthInstallBundleCopyBuildIdentityForVariant: No baseband chipid reported. Will match Build Identity based on ap chipid and boardid only.

[03:37:32.0803] <Restore Device 0000003997816ED0>: operation 44 progress -1

[03:37:32.0803] requested restore behavior: Update

[03:37:32.0803] requested variant: Update

[03:37:32.0803] requested restore behavior: Update

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is False

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreLogo"

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreDeviceTree"

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreKernelCache"

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreRamDisk"

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBEC"

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBSS" has been previously personalized; skipping it

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "KernelCache"

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "ftap" not part of manifest, skipping

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "rfta" not part of manifest, skipping

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "ftsp" not part of manifest, skipping

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "rfts" not part of manifest, skipping

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "LLB" has been previously personalized; skipping it

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "AppleLogo"

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging1"

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryFull"

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryPlugin"

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging0"

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow0"

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow1"

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RecoveryMode"

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "DeviceTree"

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBoot"

[03:37:33.0756] amai: _AMAuthInstallBundleCreateServerRequestDictionary: nothing to be done

[03:37:33.0756] requested restore behavior: Update

[03:37:33.0756] overwrite InstallDiags to false

[03:37:33.0756] device did not return saved USB log

[03:37:33.0756] device had saved panic logs: panic(cpu 1 caller 0x9cdf359f): "FAILURE INFO: bus 1 ce 8 type 0x00000010, 135696 bytes of additional data at 0x8f72f000\n"

[03:37:33.0756] Debugger message: panic

[03:37:33.0756] OS version: 13B143

[03:37:33.0756] Kernel version: Darwin Kernel Version 15.0.0: Fri Oct 2 14:07:07 PDT 2015; root:xnu-3248.10.42~4/RELEASE_ARM_S5L8950X

[03:37:33.0756] Paniclog version: 3

[03:37:33.0756] Kernel slide: 0x000000001c000000

[03:37:33.0756] Kernel text base: 0x9c001000

[03:37:33.0756] Boot : 0x565bc3b0 0x00000000

[03:37:33.0756] Sleep : 0x00000000 0x00000000

[03:37:33.0756] Wake : 0x00000000 0x00000000

[03:37:33.0756] Calendar: 0x565bc3f5 0x000efd7b

[03:37:33.0756]

[03:37:33.0756] Panicked task 0x8019dac8: 10463 pages, 125 threads: pid 0: kernel_task

[03:37:33.0756] panicked thread: 0x802f7d10, backtrace: 0x989c3e84

[03:37:33.0756] 0x9c0cdf5b

[03:37:33.0756] 0x9c0ce271

[03:37:33.0756] 0x9c021559

[03:37:33.0756] 0x9cdf359f

[03:37:33.0756] 0x9c359d3d

[03:37:33.0756] 0x9c048855

[03:37:33.0756] 0x9c0cb5fc

[03:37:33.0756]

[03:37:33.0756] Task 0x8019dac8: 10463 pages, 125 threads: pid 0: kernel_task

[03:37:33.0756] Task 0x8019d790: 591 pages, 2 threads: pid 1: launchd

[03:37:33.0756] Task 0x8019d458: 603 pages, 7 threads: pid 4: syslogd

[03:37:33.0756] Task 0x8019d120: 1511 pages, 1 threads: pid 5: restored_externa

[03:37:33.0756] Task 0x8019cde8: 4233 pages, 6 threads: pid 6: restored_externa

[03:37:33.0756] Task 0x8019c778: 4359 pages, 7 threads: pid 26: asr

[03:37:33.0756]

[03:37:33.0756] connected to service com.apple.mobile.restored

[03:37:33.0756] using protocol version 13

[03:37:33.0756] unable to open device_map.txt: No such file or directory

[03:37:33.0756] board config = n42ap

[03:37:33.0771] no value returned for BootArgs

[03:37:33.0771] _copyDeviceProperty() failed for restore bootargs

[03:37:33.0771] no value returned for MarketingPartNumber

[03:37:33.0771] _copyDeviceProperty() failed for mpn

[03:37:33.0771] requested restore behavior: Update

[03:37:33.0771] value query for 'HardwareModel' returned 'N42AP'

[03:37:33.0771] Established proxy for device ID 40

[03:37:33.0803] <Restore Device 0000003997816ED0>: operation 28 progress -1

[03:37:43.0621] <Restore Device 0000003997816ED0>: operation 29 progress -1

[03:37:44.0027] <Restore Device 0000003997816ED0>: operation 16 progress -1

[03:37:44.0589] <Restore Device 0000003997816ED0>: operation 16 progress -1

[03:37:48.0991] <Restore Device 0000003997816ED0>: operation 51 progress -1

[03:37:50.0303] <Restore Device 0000003997816ED0>: operation 29 progress -1

[03:37:50.0306] <Restore Device 0000003997816ED0>: operation 29 progress -1

[03:37:50.0336] <Restore Device 0000003997816ED0>: operation 13 progress 0

[03:38:00.0350] <Restore Device 0000003997816ED0>: operation 13 progress 1

[03:38:00.0350] ASR progress: Initialized communication with client

[03:38:02.0158] <Restore Device 0000003997816ED0>: operation 13 progress 5

[03:38:02.0158] ASR progress: Starting to send payload

[03:38:02.0748] <Restore Device 0000003997816ED0>: operation 13 progress 6

[03:38:02.0748] ASR progress: Sending payload

[03:38:03.0374] <Restore Device 0000003997816ED0>: operation 13 progress 7

[03:38:03.0374] ASR progress: Sending payload

[03:38:04.0409] <Restore Device 0000003997816ED0>: operation 13 progress 8

[03:38:04.0409] ASR progress: Sending payload

[03:38:05.0731] <Restore Device 0000003997816ED0>: operation 13 progress 9

[03:38:05.0731] ASR progress: Sending payload

[03:38:06.0575] <Restore Device 0000003997816ED0>: operation 13 progress 10

[03:38:06.0575] ASR progress: Sending payload

[03:38:07.0439] <Restore Device 0000003997816ED0>: operation 13 progress 11

[03:38:07.0439] ASR progress: Sending payload

[03:38:08.0350] <Restore Device 0000003997816ED0>: operation 13 progress 12

[03:38:08.0350] ASR progress: Sending payload

[03:38:09.0480] <Restore Device 0000003997816ED0>: operation 13 progress 13

[03:38:09.0480] ASR progress: Sending payload

[03:38:10.0091] <Restore Device 0000003997816ED0>: operation 13 progress 14

[03:38:10.0091] ASR progress: Sending payload

[03:38:10.0670] <Restore Device 0000003997816ED0>: operation 13 progress 15

[03:38:10.0670] ASR progress: Sending payload

[03:38:11.0205] <Restore Device 0000003997816ED0>: operation 13 progress 16

[03:38:11.0205] ASR progress: Sending payload

[03:38:11.0770] <Restore Device 0000003997816ED0>: operation 13 progress 17

[03:38:11.0770] ASR progress: Sending payload

[03:38:12.0317] <Restore Device 0000003997816ED0>: operation 13 progress 18

[03:38:12.0317] ASR progress: Sending payload

[03:38:12.0929] <Restore Device 0000003997816ED0>: operation 13 progress 19

[03:38:12.0929] ASR progress: Sending payload

[03:38:13.0625] <Restore Device 0000003997816ED0>: operation 13 progress 20

[03:38:13.0625] ASR progress: Sending payload

[03:38:14.0233] <Restore Device 0000003997816ED0>: operation 13 progress 21

[03:38:14.0233] ASR progress: Sending payload

[03:38:14.0795] <Restore Device 0000003997816ED0>: operation 13 progress 22

[03:38:14.0795] ASR progress: Sending payload

[03:38:15.0832] <Restore Device 0000003997816ED0>: operation 13 progress 100

[03:38:15.0832] ASR progress: Could not read all of client request

[03:38:15.0832] ASRServerHandleConnection failed: 2

[03:38:15.0832] AMRAuthInstallDeletePersonalizedBundle

[03:38:15.0832] RestoreOS mode device disconnected

[03:38:15.0832] RestoreOS device removed before restored completed

[03:38:15.0945] <Restore Device 0000003997816ED0>: Restore failed (result = 14)

[03:38:15.0945] Finished RestoreOS Restore Phase: Failed

[03:38:15.0945] Restore completed, status:14

[03:38:15.0945] Failure Description:

[03:38:15.0945] Depth:0 Error:AMRestorePerformRestoreModeRestoreWithError failed with error: 14

[03:38:15.0945] Depth:1 Error:The operation couldn’t be completed. (AMRestoreErrorDomain error 14 - Failed to handle data request message)

[03:38:15.0945] Depth:2 Error:The operation couldn’t be completed. (AMRestoreErrorDomain error 14 - Failed to handle image request)

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Answer 7

Nov 29, 2015 8:16 PM in response to DoNotLetMeTakeCareOfYourDevice

DoNotLetMeTakeCareOfYourDevice wrote:

please help me!!!

Error 14 seems to indicate a USB issue.

See this article:

Get help with iOS update and restore errors - Apple Support

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